Senior Product Specialist, ePCR – Fire Software

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist in the continuous development, enhancement, and implementation of Digitech’s ePCR and Fire software solutions.

• Manage and update product requirements, feature documentation, and functional specifications.

• Participate in product planning, development, and cross-functional meetings, documenting decisions, action items, and changes in requirements.

• Create and maintain product documentation for customers, including user guides and knowledge base content.

• Compose, edit, and publish release notes detailing software enhancements and product updates.

• Develop, script, record, and maintain training videos and educational materials for software usage.

• Oversee customer training libraries and educational resources.

• Monitor product release milestones, deliverables, and dependencies among Product, Development, QA, and Support teams.

• Aid in release readiness planning and cross-functional coordination.

• Track documentation updates associated with new releases and product improvements.

• Coordinate both internal and external communications regarding releases.

• Collaborate with Product Owners to ensure accurate maintenance of product requirements documentation.

• Support testing initiatives by confirming documented functionality and acceptance criteria.

• Guarantee consistency and quality in customer-facing product communications.

• Identify opportunities for process improvements in product documentation, release management, and training effectiveness.

• Assist with special projects that support product management and customer enablement initiatives.

• Carry out additional related duties as assigned.

⛳️ Requirements

• High School Diploma is mandatory.

• Bachelor’s Degree is preferred.

• A minimum of 3 years of experience in product operations, product support, technical writing, software documentation, training development, or a related field.

• Outstanding written communication and organizational abilities.

• Proven experience in creating technical documentation and materials for customers.

• Strong skills in project coordination and follow-through.

• Capacity to manage multiple priorities in a dynamic software environment.

• Familiarity with documentation management platforms and collaboration tools.

• Preferred experience with video creation, screen recording, and editing software like Camtasia, Loom, or similar.

• Experience supporting SaaS or software product organizations is advantageous.

• Preferred experience using or administering ePCR or Fire software solutions.

• Minimal travel may be required.

🏝️ Benefits

• Competitive salary, based on experience.

• Comprehensive benefits package.

• 401(k) Plan.

• Equal Opportunity Employer.

• An inclusive workplace that promotes and values diversity.