Senior Product Specialist, Convex

This is a fully remote position, open to applicants in California, +8 more states.

📋 Description

• Oversee the long-term success of Convex enterprise and strategic accounts, which include franchise systems and select multi-location enterprise clients.

• Establish robust working relationships with corporate contacts.

• Provide coaching and training to corporate staff, franchise owners, and end users regarding product best practices and workflows.

• Collaborate with customers and product managers to handle product enhancement requests.

• Serve as a subject matter expert on customized product features.

• Lead initiatives aimed at boosting product adoption, customer satisfaction, and advocacy.

• Analyze user engagement data to uncover actionable insights and report KPIs on a regular basis.

• Collect intelligence on customer product usage to identify the most and least valuable features and services.

• Create and deliver business reviews while providing recommendations that underscore ServiceTitan's value.

• Act as an escalation point for customer support inquiries.

• Maintain updated account and contact records for strategic accounts.

• Identify opportunities for enhancing the customer experience, product offerings, and processes.

• Assist with the onboarding of new ServiceTitan customers as required.

⛳️ Requirements

• A minimum of 5 years of relevant experience managing multiple accounts and/or projects with a proven success record.

• A self-starter who thrives in an entrepreneurial and fast-paced environment.

• Proven ability to lead, motivate, and collaborate effectively with others.

• Exceptional skills in account and project management.

• Meticulous attention to detail.

• Capability to learn new software programs and identify opportunities to maximize their usage.

• Ability to think several steps ahead of clients, proactively addressing roadblocks, risks, and issues.

• Demonstrated problem-solving skills, including overcoming challenges and ambiguity with innovative solutions.

• A team player with strong communication and organizational abilities.

• Adaptability to changing circumstances.

• Willingness to travel less than 15% nationwide.

🏝️ Benefits

• Flexible time off.

• Opportunities for learning and development.

• Comprehensive onboarding program.

• Leadership training and various programs and events.

• Bonusly and peer-nominated awards.

• Company-paid medical, dental, and vision insurance.

• 100% employer-paid coverage options and 90% dependent coverage.

• FSA and HSA options.

• 401(k) matching.

• Telehealth options, including One Medical memberships.

• Parental leave and support.

• Up to $20k in fertility services.

• Reimbursement for surrogacy and adoption.

• On-demand maternity support through Maven Maternity.

• Free breast milk shipping via Maven Milk.

• Pet insurance.

• Legal advisory services.

• Financial planning tools.

• Equity opportunities.

• Variable commission plan.