Senior Product Operations Manager

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Oversee the operational rhythm of the product team, including planning cycles, reviews, and regular updates.

• Document and communicate decisions and action items effectively.

• Revise or eliminate unproductive product rituals.

• Manage the structure, accuracy, visibility, and presentation of the product roadmap tailored for the appropriate audience.

• Facilitate goal setting for the product team and monitor progress on a quarterly basis.

• Collaborate with the data team to provide reports and identify any progress deviations early.

• Uphold streamlined product development standards from problem identification to launch.

• Coordinate internal launch readiness with marketing, ensuring all documentation, pricing, and go-to-market strategies are in place.

• Manage customer insight systems, which include research repositories, customer interaction pipelines, and the synthesis of customer feedback.

• Oversee onboarding for product managers, provide continuous training, foster a community of practice, and support hiring and leveling processes.

• Choose and manage tools for the product team, focusing on roadmapping, analytics, and AI functionalities.

• Collaborate with the head of product to enhance the product organization on a quarterly basis.

⛳️ Requirements

• A minimum of 6 years of experience, including at least 3 years in product operations or a closely related field.

• Proven experience in supporting a product team through product operations, serving as chief of staff to a product leader, or in product program management and strategy.

• Established a product team's operational cadence from the ground up in a scaling organization.

• Excellent writing skills for creating templates, updates, plans, and documentation.

• Proficient in defining metrics, utilizing BI tools, and assessing data quality.

• Possess technical credibility with developers and in engineering-driven environments.

• Capability to influence others without formal authority within highly autonomous engineering teams.

• Extensive experience with AI tools and the ability to assist others in their usage.

• Preferred experience with developer tools, APIs, infrastructure, or AI-focused companies.

• Experience in managing quarterly planning or OKRs is a plus.

• Familiarity with building a research repository or a B2B customer recruiting program is preferred.

• Background in developing a PM onboarding program or career progression framework is preferred.

• Experience collaborating with go-to-market teams on launch readiness and product stage definitions is advantageous.

• Prior product management experience is preferred.

• Must be legally authorized to work in the US or the country of residence.

🏝️ Benefits

• Competitive salary and equity package.

• Health, dental, and vision insurance benefits.

• Flexible vacation policy.

• Opportunity to contribute to open-source projects alongside top-tier engineers.

• Chance to create something genuinely impactful for the world.