Senior Localization Manager – Product Operations, Global Expansion

This is a fully remote position, open to applicants in South Korea.

📋 Description

• Develop and implement a comprehensive localization strategy tailored for the Japanese market.

• Establish best practices, guidelines, and quality standards for internationalization and localization across Engineering and Product teams.

• Oversee localization timelines, budgets, resource allocation, and launch preparations across various geographic regions.

• Manage localization efforts for hardware interfaces, ensuring compatibility in font, layout, screen constraints, and character sets on POS devices and payment hardware.

• Collaborate with Product and Engineering teams to incorporate Localization Management Systems and Translation Management Systems into CI/CD pipelines for seamless, automated translation deployment.

• Guarantee precise translation and adaptation of intricate financial workflows, including multi-currency transactions, tax computations, localized invoicing formats, and payment regulatory disclosures.

• Supervise linguistic quality assurance and testing across both physical hardware and digital platforms.

• Work alongside Legal, Compliance, and Risk teams to ensure that localized content adheres to regional financial regulations, data privacy laws, and local payment industry standards.

• Maintain style guides, terminology glossaries, and translation memories specifically related to financial technology, SaaS operations, and hardware user interfaces.

• Select, onboard, and manage external Language Service Providers, freelance translators, and LQA testers.

• Monitor LSP performance and set KPIs concerning translation accuracy, turnaround time, and cost efficiency.

• Partner with Marketing and regional go-to-market teams to provide localized marketing materials, merchant support documentation, and onboarding processes.

⛳️ Requirements

• Demonstrated experience in managing end-to-end localization programs for software and digital products in multiple markets.

• Familiarity with localizing products specifically for the Japanese market.

• Native or near-native fluency in Japanese is advantageous.

• Experience in fintech, payments, financial services, or other regulated sectors is highly preferred.

• Strong knowledge of internationalization (i18n), localization (l10n), linguistic quality assurance (LQA), and localization best practices.

• Practical experience with CAT tools or translation management systems, such as Smartling.

• Proficiency with project-tracking tools like Jira.

• Hands-on experience utilizing LLMs and AI-assisted translation workflows.

• Experience collaborating cross-functionally with Product, Design, Engineering, Legal, Compliance, and external localization vendors.

• Strong vendor management capabilities, including overseeing language service providers, quality metrics, timelines, and budgets.

• Ability to manage multiple projects, articulate technical requirements, and deliver high-quality localization within stringent deadlines.

• Experience in localizing hardware interfaces, mobile applications, web dashboards, or payment-related workflows is highly desirable.

• Availability for a full-time commitment for an initial 3–6 month interim period, with the potential for extension.

🏝️ Benefits

• Full-time interim position for an initial duration of 3–6 months, with the possibility of extension.