Senior Product Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and execute strategies for both pre- and post-launch activities related to products.

• Recognize and address operational risks that may impact delivery schedules, quality, and user satisfaction.

• Identify opportunities for maximum impact across product development teams and convert vague challenges into actionable solutions.

• Leverage AI, automation, and new technologies to streamline processes and enhance decision-making.

• Test innovative working methods and adapt successful practices into scalable approaches for teams.

• Teach and guide teams on new tools and methodologies.

• Partner with Data Science, Analytics, Product, and Engineering teams to assess data and derive insights.

• Oversee the product tool set and set standards and guidelines for its usage.

• Facilitate experiments by creating best-practice protocols and managing the tracking and sequencing of tests.

• Coordinate with Product Marketing, Customer Support, and other divisions to aid in product enablement.

• Work alongside Product Managers to provide regular reports for internal stakeholders and leadership.

⛳️ Requirements

• Over 5 years of experience in product operations and/or product management.

• Proven experience in managing the product development lifecycle processes.

• Capability to structure complex, loosely defined issues and independently drive results.

• Strong systems-thinking abilities.

• Practical experience with AI and automation technologies.

• Willingness to learn and experiment with new technologies while assisting others in adopting innovative work methods.

• Excellent judgment and a proactive approach.

• Experience in facilitating communication, coordination, and alignment among stakeholders.

• Ability to influence without having direct authority.

• Experience in performing analysis and converting findings into actionable initiatives.

• Proven track record in promoting continuous improvement throughout the product development lifecycle.

• Customer-centric mindset.

• Familiarity with contemporary product development methodologies.

• Experience using data mining tools, customer experience management software, and conducting direct observations.

• Proficient in MS Office and Teams, Cursor, Claude, Amplitude, Segment, Miro, Jira, and Confluence.

• Ability to quickly learn and adapt to new technologies.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• 401(k)

• PTO/paid sick leave

• Employee stock purchase plan

• Inclusive workplace and People First culture

• Equal opportunity employment