Business Operations Product Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main Salesforce administrator, responsible for configuration, data integrity, user assistance, platform optimization, and ensuring Salesforce data models, workflows, automation, and reporting align with business processes.

• Create, document, and continually enhance commercial processes and workflows within media, entertainment, and IP sectors.

• Manage operational workflows concerning business opportunities, agreements, contracts, and associated Salesforce records, collaborating with Legal to enhance contract reviews, approvals, execution, and post-execution monitoring.

• Oversee and improve integrations between Salesforce and related tools, including internally developed solutions and third-party applications such as DocuSign.

• Collaborate with senior leadership to identify operational challenges, prioritize enhancements, and implement scalable system-based solutions.

• Convert business requirements into prioritized specifications, implementation strategies, testing criteria, and rollout documentation; facilitate cooperation between business stakeholders and technical teams.

• Validate system functionality and business requirements during implementation and support the adoption of new features.

• Establish reporting and dashboard requirements for opportunities, agreements, contracts, approvals, execution status, and commercial performance.

• Create user documentation, training resources, governance standards, and best practices to promote Salesforce adoption, data quality, and operational compliance.

• Assist AI-driven initiatives by defining use cases, documenting requirements, and aiding in the operationalization of AI-enabled workflows.

⛳️ Requirements

• 3 - 5 years of experience in business operations or related fields, preferably in a fast-paced or growth-oriented environment; experience in the games industry is a plus but not mandatory.

• A minimum of 3 - 5 years of practical Salesforce Administration experience is essential.

• Demonstrated capability to design, document, and enhance business processes and operational workflows.

• Experience in translating business needs into clear technical specifications for development teams.

• Proficient in creating user guides, training materials, and operational documentation.

• Strong sense of ownership - comfortable identifying issues and developing solutions.

• Proven expertise in leveraging AI for efficiency and solutions.

• Ability to extract, clean, and analyze data, effectively communicating findings to stakeholders at all levels.

• Familiarity with legal workflows in business development settings.

• Excellent cross-functional communication skills, with experience collaborating with executive leadership.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Generous paid time off and holiday schedule.

• Opportunities for professional development and career advancement.

• A dynamic and inclusive work environment.