Product Operations Engineer

This is a fully remote position, open to applicants in California, +2 more states.

📋 Description

• Design, develop, and evaluate software solutions tailored for K-12 educational environments.

• Create, implement, and test RESTful web services utilizing NodeJS, Google Apps Script, and Postman.

• Leverage AWS services for the construction, hosting, and maintenance of application environments.

• Manage source code repositories and implement branching/merging strategies using Git.

• Analyze and troubleshoot technical and application-related issues.

• Offer analysis and support for troubleshooting production problems and code deployment processes.

• Contribute to the design and development of user interfaces.

• Collaborate with developers, testers, and product stakeholders.

• Set up and manage SIS, LMS, and third-party integration systems for both existing and new schools.

• Partner with enrollment and development teams on intricate data mapping within the learning ecosystem.

• Oversee daily system operations.

• Work alongside school personnel, administrators, and operational teams to identify anomalies and ensure prompt resolution.

• Execute routine maintenance and application updates on servers/instances.

• Liaise with vendors regarding maintenance impacts and communicate updates to affected parties through the Incident/Maintenance team.

• Collaborate with departments and teams on projects, data requests, automation, and customized reports.

• Develop and maintain documentation and provide training to corporate staff as necessary.

• Support systems during school year-end procedures and annual transitions.

⛳️ Requirements

• Bachelor’s degree in computer science, electrical or electronics engineering, Information Systems, Systems Engineering, or a related field.

• Experience managing complex systems/integrations such as Canvas LMS, SIS, and Clever Integrations.

• Strong technical ability to learn and adapt to new systems, processes, and backend reporting.

• Experience in developing solutions based on open standards, including web services, web applications, and modern user interfaces.

• Substantial, demonstrable experience in implementing features across the software development team and environment.

• Capability to design, write, edit, modify, and debug code aimed at automating manual tasks.

• Excellent verbal and written communication skills.

• Knowledge of relational databases and proficiency in SQL.

• Experience with message queue technologies and design patterns.

• 3+ years of experience with NodeJS.

• 3+ years of experience with JavaScript.

• Familiarity with AWS services such as S3, Lambda, SNS, SQS, EC2, CloudFront, and Redshift.

• Experience with the Amazon Web Services API.

• Proficiency in Git version control.

• Background in Unix/Linux environments.

• Experience with ticket tracking and resolution processes for end users.

• Ability to successfully complete federal and state criminal background checks (FBI/BCI).

• Applicants from California, Colorado, and New York are not eligible for this position.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401(k) retirement plan.

• Life insurance.

• Long-term disability insurance.

• Short-term disability insurance.

• 10 paid holidays per year.

• Paid Time Off for sick leave, vacation, and personal absences.

• Selection of four health insurance plans with varying deductibles and co-insurance levels.

• Option between co-pay or High Deductible Health Plans.