Founding Product – Operations Lead

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Collaborate directly with the founder to establish product strategy, priorities, and roadmap.

• Convert business and customer requirements into precise product specifications and workflows.

• Influence product logic, processes, and user experiences.

• Offer commercially viable product recommendations.

• Prioritize features and enhancements based on customer needs, business impact, and scalability.

• Engage with developers and designers throughout the product development lifecycle.

• Assess new features and releases against requirements and user expectations.

• Conduct hands-on product testing to identify bugs, edge cases, and workflow issues.

• Oversee QA processes and create structured testing protocols.

• Maintain product documentation, requirements, workflows, and release notes.

• Manage Jira, Confluence, or similar project management tools.

• Communicate directly with customers to understand their needs, challenges, and feedback.

• Address customer inquiries and resolve product-related concerns.

• Transform recurring customer challenges into product enhancements.

• Monitor customer feedback and prioritize improvements to enhance retention and satisfaction.

• Develop SOPs, manuals, workflows, and internal processes from the ground up.

• Create scalable systems and operational processes.

• Design reporting and operational processes to enhance visibility and decision-making.

• Identify inefficiencies and implement effective solutions.

• Build the necessary infrastructure and systems as the company expands.

• Track product and operational metrics to identify trends.

• Generate reports and dashboards to aid business decisions.

• Utilize data and customer feedback to evaluate product performance and opportunities.

• Set up processes for monitoring key business and product KPIs.

• Initially function as a hands-on individual contributor.

• Recruit, onboard, and supervise junior team members as the business grows.

• Assemble teams across product, QA, customer support, and operations.

• Develop systems that empower teams to operate efficiently.

• Gradually take on more responsibility for product and operational functions.

⛳️ Requirements

• 6–15 years of relevant experience, with flexibility for an exceptional candidate.

• Proven background working in an early-stage SaaS startup.

• Demonstrated experience in personally contributing to the growth and scaling of a SaaS business.

• Strong comprehension of B2B SaaS products, workflows, customer needs, and product development.

• Experience collaborating closely with founders or senior leadership in a startup setting.

• Strong product judgement with the ability to balance customer needs, technical considerations, and commercial priorities.

• Hands-on experience in product, operations, QA, customer support, or similar roles.

• Comfortable functioning as an individual contributor and delving into details rather than merely managing from afar.

• Experience working with developers and designers to deliver and enhance software products.

• Familiarity with tools like Jira, Confluence, or similar product/project management platforms.

• Strong understanding of product testing, QA, bug identification, and edge-case analysis.

• Experience in creating SOPs, documentation, workflows, and scalable operational processes.

• Strong analytical and problem-solving skills, with the ability to leverage data to inform decisions.

• Excellent written and spoken English.

• Strong communication and stakeholder management abilities.

• Commercially minded and focused on measurable business outcomes.

• Comfortable respectfully challenging ideas and suggesting better approaches when necessary.

• Highly organized, proactive, resourceful, and comfortable operating with a high degree of autonomy.

• Comfortable working in an environment where priorities can shift rapidly and processes are still being established.

• Previous experience as an early employee, Founder’s Associate, Head/VP of Product, COO, VP Operations, Chief of Staff, or founder within a SaaS startup is strongly preferred.

• Experience assisting a SaaS company in scaling from an early stage to a significantly larger customer base, revenue base, or team is strongly preferred.

• Experience building systems, processes, or functions from the ground up is strongly preferred.

• Experience across multiple areas such as product, customer success, QA, operations, and strategy is strongly preferred.

• Must disclose any existing ongoing roles or client work.

• Must clearly reflect this engagement on their LinkedIn profile, marked as “Independent Contractor.”

🏝️ Benefits

• 100% remote work from home.

• Flexibility in managing your time as an independent contractor.

• Opportunity to build and lead teams across product, QA, customer support, and operations.

• Potential for progression into a senior leadership position.