Senior Product Manager, SOC Experience

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish the vision and strategy for SOC tooling in collaboration with product teams, SOC, and other stakeholders.

• Manage the roadmap for analyst user experience, Rapid Response and Tactical Response tools, product support, operations, and the SOC platform.

• Oversee the shared investigation and evidence model, including canvas, queues, and triage packages.

• Transform manual SOC procedures into standardized, automation-first internal workflows.

• Enhance the native product by driving improvements from the analyst-built Portal Enhancement Kit.

• Eliminate ambiguities in operator requirements by developing innovative product solutions.

• Collaborate with designers, engineers, and architects to create business requirements, epics, and user stories.

• Engage actively throughout the product development process, from discovery to launch.

• Ensure capacity is protected for both resiliency and managing technical debt.

• Act as a translator of technical information between engineering teams, management, and non-technical stakeholders.

• Create mockups, wireframes, and prototypes in partnership with design and engineering teams.

• Establish and communicate operational metrics, such as time-to-close, analyst throughput, and delivery repeatability.

• Work closely with SOC leadership, engineering leaders, support teams, and Product Managers.

⛳️ Requirements

• Over 5 years of experience in a product management role, specifically with cybersecurity products; experience with MDR or SOAR products is a plus.

• Direct experience in a SOC environment, focusing on building SOC tools and products.

• Proven track record in creating internal-facing or operator-facing tools for skilled professionals.

• Strong understanding of analyst workflows, incident response, and investigation life cycles.

• Excellent skills in UI/UX and design.

• Prior experience as a security analyst, incident responder, security engineer, software engineer, or a similar hands-on role.

• Experience managing shared services or platform interfaces utilized by other product teams.

• Demonstrated capability in designing and delivering products that leverage artificial intelligence tools and technologies, such as Claude or similar.

• Comfort in dealing with operational metrics and making investment cases not solely based on new revenue.

• Experience in an agile development environment using agile development tools.

• Exceptional written and verbal communication skills for drafting engineering epics and stories.

• Strong creative and critical thinking skills.

• Experience with mid-market and MSP or MSSP environments is a significant advantage.

🏝️ Benefits

• Fully remote work environment.

• Generous paid time off policy, including vacation, sick leave, and paid holidays.

• 12 weeks of paid parental leave.

• Highly competitive and comprehensive medical, dental, and vision benefits plans.

• 401(k) plan with a 5% contribution regardless of the employee's contribution.

• Life and disability insurance options.

• Stock options available for all full-time employees.

• One-time reimbursement of $500 for home office setup or upgrades.

• Annual allowance for educational and professional development support.

• $75 USD/month digital reimbursement.

• Access to the BetterUp platform for coaching and personal as well as professional growth.

• Bonus and equity opportunities.