Senior Product Manager, Shopping Experience

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of and consistently update the prioritized list of customer challenges across search, browsing, categories, and product details.

• Transform the product data foundation into customer value through attribute-driven search and browsing, dynamic product detail and category pages, and crawlable filtered navigation.

• Create the roadmap and define the initiative scope for the team in alignment with objectives and key results.

• Collaborate with engineering and design to develop solutions that balance business value, user experience, feasibility, and cost.

• Maintain product briefs that outline assumptions, growth levers, customer challenges, success criteria, and instrumentation plans.

• Detail instrumentation plans, events, KPIs, and tracking for completed work.

• Conduct a high-velocity testing program and analyze the results of experiments.

• Link experience changes to metrics and margin logic.

• Keep track of trends in e-commerce, retail, discovery, and AI assistants, integrating customer feedback, research, and competitive analysis into requirements.

• Collaborate with teams across product data, customization and rendering, checkout, merchandising, category management, branding, and marketing.

• Lead project kickoffs and read-outs, effectively communicating requirements, scope, and timelines.

• Prioritize and adjust the backlog through delivery, manage scope changes, prepare impacted teams for launch, and conduct user acceptance testing.

• Report outcomes against objectives and KPIs, adjusting the roadmap based on insights gained.

⛳️ Requirements

• Bachelor's degree.

• Over 5 years of product management experience in building and delivering successful consumer e-commerce or direct-to-consumer products and features.

• 2-3 years of experience in e-commerce, retail, marketplaces, or merchandising.

• Proven experience managing discovery surfaces such as search, browsing, navigation, category, or product detail pages.

• Experience in running an experimentation program, including designing tests, accurately interpreting results, and resolving measurement and data quality issues.

• Exceptional analytical abilities and proficiency with tools for analyzing customer behavior.

• Demonstrated understanding of technology and architecture, with effective collaboration with engineering to identify technical solutions based on trade-offs across user experience, technical debt, latency, scalability, reliability, and time to market.

• Working familiarity with AI tools in daily product practices.

• Strong project management skills: ability to plan, set expectations, meet commitments, and provide structure and processes for cross-functional teams.

• Deep commitment to product quality and customer experience.

🏝️ Benefits

• Stock options.

• Medical, Dental, and Vision Benefits.

• Employer-Funded Health Savings Account.

• 10 Paid Holidays.

• Paid Time Off and Sick Leave.

• Paid Parental Leave.

• Monthly Gym/Wellness Reimbursement.

• 401(k) retirement savings plan.

• Employer-Funded Commuter Benefits.

• Employee Discount.

• Friends and Family Discount.