Director, Product Management – Core Products

This is a fully remote position, open to applicants in United States.

📋 Description

• Define and steer the product strategy and roadmap for Core Products encompassing Identity & Trust, Payments & Fraud, and Internal Tools.

• Lead, mentor, and develop Product Managers and product leaders, fostering clear ownership and accountability.

• Manage customer journeys including registration, identity verification, account access, funding, withdrawals, and account management.

• Create shared capabilities that support PENN’s online Sportsbook and Casino businesses, bridging digital and retail customer experiences.

• Enhance payment performance and customer funding experiences in collaboration with Fraud and Risk teams.

• Collaborate with Compliance and Responsible Gaming teams to embed regulatory and customer-protection requirements into product experiences.

• Modernize internal tools and workflows for Customer Support, VIP, Fraud, Compliance, and Operations teams.

• Establish KPIs and leverage customer insights, data, and business impact to prioritize investments and evaluate outcomes.

• Work alongside Engineering on platform architecture, scalability, reliability, and third-party integrations.

• Align senior stakeholders across Product, Engineering, Design, Analytics, Operations, Compliance, Legal, Finance, and business teams.

• Perform additional duties as necessary.

⛳️ Requirements

• 8+ years of experience in product management.

• 2+ years of experience in people leadership.

• Proven experience managing managers and senior individual contributors across various product areas.

• Experience in setting product strategy and converting it into targeted roadmaps and measurable results.

• Background in identity, authentication, onboarding, KYC, payments, fraud, risk, trust & safety, compliance, or internal tooling.

• Strong technical fluency and experience collaborating with Engineering on platforms, APIs, integrations, and complex technical systems.

• Excellent analytical judgment and the ability to use data to identify opportunities, prioritize investments, and assess business impact.

• Capability to balance customer experience, growth, risk, regulatory requirements, and operational needs.

• Strong cross-functional leadership and executive communication skills.

• Experience operating within complex, regulated, high-transaction, or multi-product environments.

• Familiarity with online gaming, fintech, financial services, marketplaces, commerce, or other regulated digital businesses is advantageous.

🏝️ Benefits

• Competitive compensation package.

• Comprehensive benefits package.

• Enjoyable and relaxed work environment.

• Reimbursement for education and conference expenses.

• Bonus eligibility for most non-sales positions.

• Best-in-class benefits with options and support for employees' physical, financial, and emotional well-being.