Senior Product Manager, Platform Experience – Insights

This is a fully remote position, open to applicants in Texas.

📋 Description

• Take ownership of reporting, analytics, and the cross-product experience layer of HUB across point-of-sale, the HUB Dashboard, and the Mobile HUB app.

• Balance the requirements of SMB operators, franchise owners, and corporate multi-brand stakeholders.

• Serve as an empowered product leader responsible for outcomes.

• Conduct ongoing discovery with operators, franchise owners, and corporate brand teams.

• Collaborate with Design and Engineering leads regarding roadmap ownership and trade-offs.

• Streamline, consolidate, or phase out legacy functionality.

• Comprehend the pricing and packaging implications of platform capabilities.

• Work alongside Sales and Commercial teams to effectively position and package new capabilities.

• Utilize AI tools for research synthesis, specification drafting, data analysis, and prototyping.

• Identify and advocate for AI-powered capabilities within HUB.

• Define the strategy, quality, structure, and governance of the data foundation.

• Manage reporting and business insights across all platform channels.

• Oversee the HUB Dashboard and Mobile HUB end-to-end, including demonstration, training, and troubleshooting.

• Ensure HUB operates as a unified product across all modules.

• Design experiences for SMB operators, franchise owners, and corporate brand stakeholders.

• Prioritize a roadmap that scales from single-location simplicity to multi-brand, multi-unit complexity.

• Ensure the accuracy of metrics used in financial and franchise-related calculations.

• Maintain consistent reporting logic and enhance live reporting based on usage data.

• Collaborate with Engineering leadership on architectural decisions and technical direction.

• Coordinate with other product teams and departments.

• Represent the role in cross-team planning and lead product marketing and go-to-market initiatives.

• Communicate the roadmap, trade-offs, and progress to leadership in Product, Engineering, Sales, and Customer Success.

⛳️ Requirements

• A minimum of 5 years of demonstrated experience as a Product Manager in the SaaS sector, ideally within restaurant technology or POS domains.

• Experience working within an empowered product team model, owning outcomes and engaging in continuous discovery as an equal partner with Design and Engineering.

• Proven experience in evolving a legacy or fragmented platform, including simplifying or retiring functionality and launching 0-to-1 capabilities.

• Proficient in using AI tools in daily product tasks, such as research, specification generation, data analysis, and prototyping.

• Capability to identify appropriate applications for AI within the product itself.

• Experience in defining a data foundation strategy that supports reporting accuracy and downstream AI development.

• Working knowledge of pricing, packaging, and the connections between product investment decisions and commercial outcomes.

• Ability to design for various distinct user types within a single cohesive product experience.

• Comfortable collaborating directly with engineering on data architecture and system dependencies.

• Strong communication and collaboration skills.

• Proven history of delivering successful products in a fast-paced, dynamic environment.

• Authorized to work in the United States without sponsorship, now or in the future.

• Preferred: experience in restaurant technology, POS, or another vertical SaaS platform.

• Preferred: familiarity with franchise business models and the needs of multi-brand or multi-unit operators.

• Preferred: experience in designing for multiple personas.

• Preferred: experience in launching an AI-powered feature or capability in a live, customer-facing product.

🏝️ Benefits

• Full-time employment.

• Remote work arrangement.

• Commitment to being an Equal Opportunity Employer.