Senior Product Manager – Patient Experience

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the product vision and roadmap for TailorCare’s platforms that cater to patients, both web and mobile.

• Convert patient requirements, clinical objectives, and business priorities into significant product initiatives and features.

• Facilitate discovery through patient research, usability testing, data analysis, and direct input from patients.

• Assist in designing and delivering comprehensive patient journeys, encompassing onboarding, intake, education, triage, engagement, and adherence.

• Collaborate with clinical and operations teams to ensure that digital experiences are in sync with real-world care workflows.

• Work together with design and engineering teams to create enjoyable, accessible, and scalable B2C products.

• Establish success metrics such as activation, engagement, conversion, retention, and outcomes, and continually optimize these metrics.

• Integrate AI-driven and personalized features to enhance patient guidance and navigation in care.

• Act as the link between product, clinical, and development teams to ensure cohesive execution.

⛳️ Requirements

• Over 5 years of experience in product management, with substantial ownership of B2C or patient-focused products.

• More than 3 years of experience in healthcare, digital health, or regulated consumer platforms.

• Demonstrated experience in launching and scaling consumer-grade applications, whether mobile or web.

• Strong grasp of patient journeys, engagement strategies, and behavior modification.

• Experience collaborating closely with designers on user experience, usability, and accessibility matters.

• A data-driven approach with the ability to define metrics, conduct experiments, and analyze insights.

• Comfortable navigating ambiguous problem spaces and transforming loose ideas into developed products.

• Exceptional communication and stakeholder management abilities.

• A Bachelor’s degree is required.

• Authorization to work in the US.

• A clinical or health-related background is advantageous.

🏝️ Benefits

• A remote-first company with options for a hybrid work model based in Nashville.

• Generous paid time off (PTO) and holiday policies.

• Paid parental leave.

• Flexible and autonomous working environment.

• Medical, dental, vision, life, and disability insurance available from Day 1.

• Wellness resources provided.

• Employer contribution to Health Savings Accounts (HSA).

• 401k plan with employer matching.

• An inclusive work atmosphere.

• Meaningful work that supports patients and enhances lives.