Senior Product Manager, Patient Experience

This is a fully remote position, open to applicants in United States.

📋 Description

• Report directly to the Senior Vice President of Product.

• Take ownership of the patient journey and establish the strategy for a consumer-focused patient messaging and portal experience.

• Lead the conceptualization, development, and launch of omnichannel products and features across email, SMS, and outbound calls.

• Monitor and enhance campaigns to boost open, click-through, and conversion rates.

• Develop business metrics, instrumentation, reporting, and execute the roadmap.

• Collaborate with Engineering and stakeholders on make/buy decisions.

• Conduct market and user research to uncover customer needs, opportunities, and trends.

• Analyze competitors and market standards to guide product improvements.

• Utilize data tools and analysis to prioritize opportunities.

• Work with Engineering and Operations on product design and development.

• Foster experimentation and data-driven product decisions.

• Create go-to-market and launch plans while gathering consumer feedback.

• Provide internal product thought leadership and training.

• Assist in patient-messaging feature rollouts through alpha, beta, and general availability phases.

• Mentor and support Product Managers and other team members.

⛳️ Requirements

• At least 7 years of experience in product management, including a minimum of 3 years in healthcare, SaaS, or e-commerce.

• Experience in driving engagement within a B2C or B2B2C context, preferably in the healthcare sector.

• Familiarity with various digital and outbound engagement methods, including email, SMS, and calls.

• Proven ability to optimize tech-forward call center processes; experience with AI-driven engagement tools is a plus.

• Strong background in facilitating integrations with third-party platforms.

• Understanding of APIs.

• Demonstrated experience in leading product strategies and fostering product innovations.

• Proficiency in office productivity, data analysis, and job-specific software systems.

• Extensive experience with B2C applications and customer journey mapping.

• Experience in customer/consumer marketing, including A/B testing.

• Ability to create workflow diagrams using Figma, Visio, or similar tools.

• Skill in writing clearly and plainly, along with knowledge of accessibility guidelines.

• Exceptional analytical, organizational, and strategic thinking abilities.

🏝️ Benefits

• Opportunities for professional growth with attractive career paths.

• Support for a healthy work-life balance with flexible paid time off (PTO).

• Comprehensive benefits package that includes medical, dental, vision, STD & LTD insurance for full-time team members.

• 401(k) savings plan with employer matching contributions.