Senior Product Manager – Partnership Programs, Digital

This is a fully remote position, open to applicants in Colorado, +6 more states.

📋 Description

• Take ownership and enhance the product strategy and roadmap.

• Recognize opportunities to enhance the comprehensive customer experience by utilizing customer insights, behavioral and performance data, market trends, and partner feedback.

• Convert customer and business requirements into product priorities and specifications throughout discovery, design, development, launch, and optimization phases.

• Create business cases and recommendations addressing customer challenges, strategic rationale, business value, investments, risks, dependencies, and success metrics.

• Drive cross-functional product initiatives collaborating with Technology, Design/Customer Experience, Commercial, Marketing, Operations, Risk, Compliance, Legal, and other stakeholders.

• Establish product performance metrics, track results, and suggest enhancements.

• Balance competing priorities and investment choices based on customer value, strategy, business impact, risk, complexity, and feasibility.

• Lead product discovery and define problems effectively.

• Influence stakeholders without direct authority and foster alignment and decision-making.

• Provide senior leadership with product recommendations and strategic insights.

• Advocate for customer-centric and outcome-focused product management.

• Manage product programs and projects as necessary.

• Cultivate and maintain knowledge of regulatory requirements, customer needs, market dynamics, and industry trends.

• Design and implement products, policies, and procedures to enhance customer experience and achieve business objectives.

• Oversee the delivery of products and services to customers, serving as a subject matter expert.

• Drive business plans to boost new account growth and monitor P&L impact.

• Conduct customer research, focus groups, market research, and competitive analysis.

• Facilitate ideation and problem-solving workshops with partners and vendors.

• Design comprehensive processes for product and segment development, implementation, reporting, and feedback.

• Manage product features and enhancements while supporting new initiatives.

• Achieve financial results through pricing strategies, margin management, volume, customer acquisition and retention, experience enhancement, engagement, and market share strategies.

• Assist senior management in product reviews, planning, forecasting, and strategic presentations.

• Refine product strategies through P&L analysis, competitive research, and marketing/risk management reviews.

• Establish product policies and processes in line with risk appetite.

• Manage product deliverables within budget and according to the approved product plan.

• Promote annual business planning and monthly/quarterly forecasting.

• Identify and manage market, credit, and operational risks.

• Maintain relationships with distribution channel owners and internal/external partners.

• Adhere to bank and industry codes of conduct while ensuring risk management controls are in place.

• Engage in team development, mentorship, knowledge transfer, and stakeholder relationship management.

⛳️ Requirements

• Bachelor’s degree or product certification and/or 10+ years of relevant experience.

• Prior experience in product management is essential.

• Strongly recommended experience in leading strategy.

• Advanced knowledge and capability in conducting product research, analysis and development, forecasting, pricing, and competitive intelligence.

• Awareness of current and emerging competitor and market trends.

• Advanced skills in leading, planning, implementing, and evaluating program/project activities.

• Ability to forecast and contribute to strategic direction while advising senior leadership.

• Capability to set goals and objectives that support the strategic plan.

• Skills in mentoring, coaching, and performance management.

• Proficient in both oral and written communication.

• Ability to collaborate effectively as well as work independently.

• Sound judgment in decision-making processes.

• Proficiency in analyzing, organizing, and prioritizing tasks while meeting multiple deadlines.

• Abilities in preparing and managing budgets and P&L.

• Familiarity with analytical software tools, data analysis methods, and reporting techniques.

• Skills in using computer applications, including MS Office.

• Ability to handle confidential information with discretion.

• Preferred: Experience in developing and executing product strategy and roadmaps for customer-facing digital products or experiences.

• Preferred: Background in financial services, payments, credit cards, or other highly regulated industries.

• Preferred: Experience in managing or enhancing digital customer servicing experiences across web and/or mobile platforms.

• Preferred: Ability to utilize customer insights, behavioral data, and product performance metrics.

• Preferred: Experience in leading complex cross-functional initiatives.

• Preferred: Experience in translating strategic objectives and ambiguous business challenges into product opportunities and roadmaps.

• Preferred: Strong commercial and strategic mindset.

• Preferred: Experience in creating business cases and presenting recommendations to senior leadership.

• Preferred: Ability to influence stakeholders within a matrixed environment.

• Preferred: Familiarity with modern product management practices, including customer discovery, problem definition, prioritization, experimentation, and outcome-based measurement.

• Preferred: Executive communication and storytelling capabilities.

🏝️ Benefits

• Variable compensation/incentive awards, including eligibility for cash and/or equity incentive awards.

• Health and well-being benefits.

• Savings and retirement programs.

• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.

• Banking benefits and discounts.

• Career development opportunities.

• Reward and recognition programs.

• Regular conversations regarding career, development, and performance.

• Access to an online learning platform.

• Mentoring programs.

• Training and onboarding sessions.

• Flexible remote work arrangements.

• Occasional domestic travel; no international travel.