Senior Product Manager – Mobile

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the mobile product strategy for 8am's brands, determining what elements should be fixed, rebuilt, consolidated, or phased out in current applications.

• Invest a minimum of four hours weekly engaging with customers through interviews, on-site visits, call reviews, and analysis of NPS and support data.

• Define the mobile functionalities tailored for solo practitioners and small firms, encompassing payments, case and client management, time and document capture, as well as utilizing insights from 8am IQ.

• Develop a business case along with success metrics for mobile initiatives related to user retention, payment volume, and product activation.

• Create prototypes using AI tools like Claude and validate these ideas with customers prior to engineering development.

• Lead a team of two engineers working on small projects, rapid cycles, and frequent releases.

• Collaborate with the AI Platform team to integrate 8am IQ agents and tools into mobile, ensuring appropriate permissions and audit trails are in place.

• Work alongside the Payments team to enhance mobile payment experiences, including tap-to-pay options.

• Oversee app quality and release health, which includes managing App Store and Google Play releases, ratings, reviews, crash and performance metrics, and mobile analytics.

• Coordinate with Product Marketing, Sales, and Customer Success teams to effectively launch, promote, and encourage adoption of products.

• Align efforts with product teams from MyCase, CasePeer, LawPay, and Docketwise.

• Communicate strategy and progress to leadership and the broader company, ideally through live demonstrations.

⛳️ Requirements

• Minimum of 6 years of product management experience in B2B SaaS, with at least 3 years managing a native iOS/Android or cross-platform mobile application in the market.

• Proven ability to bring a product from inception to launch, or to revitalize an underperforming product, achieving measurable outcomes.

• Experience with hands-on prototyping utilizing AI coding tools, design tools, or coding.

• Strong product design sensibility and the ability to conduct much of your own UX work.

• Exceptional customer discovery abilities, including weekly customer interactions and translating both qualitative and quantitative feedback into actionable decisions.

• Experience in delivering AI-powered features, with practical understanding of LLMs, agents, and evaluations.

• Proficiency in mobile metrics and tools, including product analytics, crash reporting, App Store and Google Play release management, and experimentation.

• Comfort in owning the product scope end to end within a small team, with a strong inclination towards shipping products.

• Located in the U.S. and available to engage with customers during U.S. business hours.

• Proven experience in leveraging AI tools and technologies to enhance workflows, improve decision-making, or encourage innovation.

• Preferred: Experience in mobile payments, such as tap-to-pay, card-present payments, or digital wallets.

• Preferred: Background in legal tech, accounting, fintech, or other regulated, high-trust professional services.

• Preferred: Experience in product design or front-end engineering.

• Preferred: Experience in developing agentic or conversational AI experiences on mobile platforms.

• Preferred: Experience catering to small businesses and solo professionals, particularly in product-led growth contexts.

🏝️ Benefits

• Comprehensive medical, dental, and vision plans, including a fully company-paid HDHP plan for employees.

• Annual bonus opportunities.

• Equity options available.

• 401(k) or RRSP for Canadian employees, with a company match for all team members.

• Flexible Time Off policy.

• Paid holidays.

• Parental leave program.

• Wellness stipends provided.

• Mental health support services.

• One-on-one nutrition coaching offered.

• Continuous learning opportunities through 8am.edu.

• Leadership development programs.

• Professional development funding.

• Individualized talent development initiatives.

• Charitable matching gift program.

• Paid time off for volunteer service activities.

• Company-sponsored volunteer events, both local and virtual.

• Virtual and in-person team-building events.

• Quarterly recognition awards through the Rise & Shine Award of Excellence Program.

• Peer-to-peer appreciation platform available.