Senior Product Manager – Managed Security Services, Onboarding

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Transform product vision into implementable strategies for a smooth and scalable customer onboarding experience.

• Operationalize the customer onboarding process through user-friendly, self-service solutions.

• Collaborate with stakeholders from Product, Engineering, Customer Success, and Operations.

• Prioritize initiatives, assess trade-offs, and maintain outcome-focused backlogs.

• Design and enhance onboarding processes by integrating both existing and newly acquired products.

• Establish a flexible onboarding framework that can adapt for future acquisitions and portfolio growth.

• Assist customer success and technical support teams along with their onboarding tools.

• Lead project kickoffs and articulate detailed requirements.

• Ensure that engineering documentation is aligned with business goals.

• Utilize telemetry and customer feedback to refine the onboarding experience.

• Monitor progress, identify risks and obstacles, and promote cross-functional collaboration.

• Present and advocate for new components at various organizational levels.

• Manage project backlogs, ensuring epics and stories are prioritized and ready for grooming.

• Share telemetry insights and recommendations during staff meetings.

• Participate in ceremonies, demos, and sprint activities; accept completed tasks.

• Address delays, obstacles, and requests that are not prioritized.

• Contribute to defining product strategy and comprehend roadmap implications across related engineering teams.

⛳️ Requirements

• Profound understanding of customer onboarding workflows, product integrations, customer outcomes, and operational metrics.

• Familiarity with at least one service function and a broad understanding of other service functions, tools, outcomes, and business metrics.

• Experience working alongside Engineering Managers, Tech Leads, and Project Managers.

• Capability to initiate project kick-offs, facilitate project breakdowns, create epics, size stories, and collect detailed requirements.

• Proven experience in prioritizing projects across multiple teams while analyzing costs and trade-offs.

• Proficient with Jira and Aha! artifacts.

• Ability to analyze telemetry, usage statistics, and cost data.

• Skills in maintaining backlogs with appropriate priorities, sizing, and Acceptance Criteria.

• Proficient in tracking project status and progress using charts, Jira, and reports.

• Background checks are mandatory.

• Authorization to access software or technology regulated under applicable U.S. export control laws and regulations, if applicable.

🏝️ Benefits

• Equity for all employees.

• Flexible time off and paid volunteer days.

• RRSP and 401k match.

• Training and career development programs.

• Comprehensive private benefits package including medical, mental health, dental, disability, life and AD&D, and additional value-added services.

• Extensive Employee Assistance Program (EAP) offering mental health services.

• Fertility support and paid parental leave.

• Variable incentive compensation.

• Equity grants for new hires.