Senior Product Manager – Fundraising, Non Profits

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Spearhead the product strategy and development for fundraising and donation solutions tailored to nonprofits, charities, faith-based organizations, schools, and other mission-driven entities.

• Create and uphold product strategies and roadmaps that encompass priorities, dependencies, trade-offs, investments, and anticipated outcomes.

• Identify and prioritize product features, capabilities, packaging, services, and client experiences.

• Oversee product lifecycle activities, including enhancements, supported versions, deprecations, client transitions, and data migration considerations.

• Direct the requirements for donation forms, recurring giving, donor accounts, acknowledgments, campaigns, appeals, peer-to-peer fundraising, events, pledges, tribute giving, matching gifts, and designated funds.

• Enhance recurring giving through subscription management, donor self-service, payment recovery, and retention strategies.

• Establish requirements for payment methods, providers, recurring payments, refunds, disputes, chargebacks, fraud prevention, data protection, and security measures.

• Set product priorities that bolster adoption, conversion, retention, expansion, revenue, margin, and other business goals.

• Create business cases and investment proposals.

• Offer insights into pricing, packaging, monetization, and go-to-market strategies.

• Lead client discovery, validation, prototyping, experimentation, launches, and post-release assessments.

• Contribute fundraising expertise to AI and the broader software portfolio strategy under the VP of Product.

• Establish and track KPIs, instrumentation, reporting, and performance metrics.

• Engage with nonprofit organizations, fundraising professionals, agencies, consultants, donors, client-facing teams, and external partners.

• Direct cross-functional initiatives and foster alignment across Product, Engineering, Design, Marketing, Sales, Client Success, Support, Legal, Compliance, Security, Finance, and other stakeholders.

• Convey product strategy, priorities, decisions, risks, and recommendations to leadership and stakeholders.

• Share product knowledge and enhance product management practices.

• Perform additional related duties as assigned.

⛳️ Requirements

• Extensive professional experience in product management, including Senior, Lead, or equivalent roles.

• Background in fundraising, donations, payments, ecommerce, subscriptions, or transactional digital products.

• Solid understanding of online payments, payment gateways, recurring billing, refunds, disputes, chargebacks, and payment recovery processes.

• Familiarity with nonprofits or other mission-driven organizations.

• Knowledge of privacy, data protection, accessibility, security, and payment processing issues.

• Experience contributing to revenue, adoption, retention, pricing, packaging, monetization, or margin results.

• Proficient in defining, monitoring, and interpreting product and business KPIs.

• Experience in developing and launching products, features, or capabilities from conception to client availability and continuous improvement.

• Ability to incorporate client feedback into product strategy and prioritization.

• Capability to understand APIs, integrations, data flows, and system dependencies.

• Proven experience leading cross-functional initiatives and aligning both technical and non-technical stakeholders.

• Excellent written and verbal communication skills.

• Preferred experience with WordPress and fundraising products, including GiveWP or similar platforms.

• Background with nonprofits, charities, faith organizations, educational institutions, or other mission-driven entities preferred.

• Experience with peer-to-peer fundraising, events, campaigns, recurring giving, or donor engagement preferred.

• Familiarity with integrating fundraising products with CRM, donor management, accounting, marketing, or other business systems preferred.

• Experience in international fundraising, multi-currency payments, or regional payment methods preferred.

• Knowledge of fraud prevention, AI-enabled product features, multi-product portfolios, open-source communities, or distributed technology teams preferred.

• Ability to communicate effectively and share information with others.

• Regular use of a computer, keyboard, and standard office equipment.

• May need to remain stationary and work at a desk or computer for prolonged periods.

• Occasional movement of office materials or equipment weighing up to 15 pounds may be necessary.

🏝️ Benefits

• Remote work environment approved.

• Reasonable accommodations for qualified individuals with disabilities.

• At-will employment in accordance with applicable law.