Senior Product Manager, Fraud Risk Platforms

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of and drive a results-oriented roadmap for risk case decision-making encompassing AI-assisted reviews, case automation, self-service, and case management.

• Collaborate with Risk Operations to comprehend case workflows, assess agent time allocation, and prioritize high-impact opportunities.

• Establish resolution pathways for various case types, integrating automation, AI assistance, customer self-service, and human review.

• Design the comprehensive case lifecycle, detailing case types, stages, routing, prioritization, queues, resolution actions, closure criteria, and agent evidence.

• Lead discovery and implementation efforts alongside Engineering, Data Science, Controls & Compliance, and other cross-functional partners.

• Convert complex requirements into clear specifications, testable acceptance criteria, and measurable outcomes.

• Set success metrics and assess automation rates, workload reductions, self-service containment, AI review quality, decision quality, and operational costs.

• Advocate for the case resolution experience in upstream decisions and highlight operational impacts stemming from orchestration, tooling, and changes in risk models.

• Integrate auditability into automated and AI-assisted case decisions, collaborating with Controls & Compliance on decision-making rationale and evidence standards.

⛳️ Requirements

• Bachelor’s Degree or an equivalent combination of education, experience, and training.

• A minimum of 7 years in Product Management.

• Proficiency in fraud, risk, trust & safety, or large-scale operations automation.

• Experience in strategizing, creating roadmaps, and steering complex initiatives from discovery to delivery and iteration.

• Strong analytical capabilities and a data-driven approach to prioritization.

• Proven experience in defining success metrics, assessing performance, and utilizing insights to inform investment strategies.

• Background in collaborating with Engineering, Data Science, Analytics, Operations, and other business teams.

• Ability to navigate uncertain situations while balancing long-term strategies with immediate operational impacts.

• Excellent communication and stakeholder management abilities.

• Capacity to influence senior leaders and align cross-functional teams.

• Strong sense of ownership and accountability.

• Familiarity with internal tools, customer-facing platforms, artificial intelligence, automation, risk operations, or foundational technology platforms is advantageous.

• Experience within regulated industries such as gaming, fintech, payments, or insurance is a plus.

• May need to acquire a gaming license issued by the relevant state agency as a requirement for employment.

🏝️ Benefits

• Bonus

• Equity

• Applicable benefits

• Guidance on gaming license applications if pertinent to the position