Senior Product Owner

This is a fully remote position, open to applicants in India.

📋 Description

• Gain insights into dealer requirements through sales interactions, discussions with dealership users, customer input, and product analytics.

• Convert intricate workflows into prototypes, specifications, and testable acceptance criteria, taking into account edge cases.

• Suggest priorities based on customer value, business impact, reliability, dependencies, and delivery effort.

• Articulate tradeoffs and propose simpler solutions when suitable.

• Validate integrations across vendor boundaries and manage issues to resolution alongside engineering and providers.

• Evaluate complete workflows including callbacks, transitions in conversation ownership, and desktop/mobile integration.

• Collaborate with Legal, Privacy, Compliance, and technical teams on customer communication and data requirements.

• Oversee release readiness, rollout strategies, and team enablement.

• Utilize adoption metrics, reliability assessments, customer feedback, and support insights to inform post-launch enhancements.

• Manage team-level backlog prioritization, requirements, acceptance criteria, and readiness for product launches.

• Collaborate with the Senior Director of Product on roadmap strategies and investment choices.

• Work alongside a six-member development team to ensure a dependable customer experience.

⛳️ Requirements

• Minimum of 3 years of experience as a Product Owner or Product Manager delivering enterprise B2B SaaS solutions.

• Successfully led a complex initiative from an ambiguous customer challenge to launch with measurable outcomes.

• Hands-on experience with AI-assisted tools for research, prototyping, or product development, ensuring proper validation and responsible information management.

• Ability to recommend priorities, resolve inter-team dependencies, and explain tradeoffs independently without needing detailed next steps.

• Strong skills in workflow discovery and requirements gathering, including creating prototypes, process flows, and testable acceptance criteria.

• Solid understanding of REST APIs, webhooks, and integrations; comfortable discussing system behavior and technical tradeoffs without requiring coding knowledge.

• Experience collaborating with engineering, business teams, and external technology vendors.

• Proven track record delivering CRM, customer communication, or integration-heavy B2B SaaS products.

• Excellent written and spoken English skills, with confidence in engaging with customers and conveying decisions to both technical and business audiences.

• Automotive industry experience is advantageous but not mandatory.

🏝️ Benefits

• Travel opportunities to the U.S.

• Direct interaction with dealership users and communication platforms.

• Chance to take ownership of a product area and observe its impact.

• Collaboration with teams across India and the U.S.

• Opportunities for professional growth in communication platforms and automotive SaaS.