Product Manager – Platform, Interfaces & Web Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct and synthesize research on customers, users, workflows, markets, and product performance to identify validated issues, target outcomes, and key opportunities for designated Interfaces and API capabilities.

• Maintain and prioritize the assigned backlog based on customer value, business impact, evidence, feasibility, dependencies, risk, and effort, aligned with the approved portfolio strategy and platform priorities.

• Communicate feature roadmaps, release schedules, trade-offs, dependencies, and risks, while contributing supporting analyses to business cases and stage-gate evaluations.

• Transform validated integration requirements into product specifications, interface and API needs, data mappings, user stories, acceptance criteria, workflows, prototypes, and measurable release objectives.

• Provide guidance on product decisions, prioritization, requirements clarification, and outcomes to Engineering and Design teams.

• Coordinate activities related to proof-of-concept, usability testing, alpha and beta phases, pilot programs, validation, dependency management, and overall release readiness throughout the delivery process.

• Collaborate with Marketing, Customer Success, Implementation, Support, and Sales on launch preparedness, enablement, gathering customer feedback, adoption strategies, and realization of value.

• Ensure product and operational readiness across interface specifications, API documentation, data mapping and validation, training, implementation, support, security, quality, interoperability, and release criteria.

• Track adoption, usage, satisfaction, reliability, support trends, and workflow value; make recommendations for optimization, roadmap adjustments, modernization, migration, or lifecycle actions.

• Lead assigned workstreams through influence and escalate significant scope, priority, timing, dependency, or outcome risks along with recommendations.

• Maintain records of product decisions, metrics, risks, dependencies, and status in designated systems and facilitate cross-functional working sessions.

• Contribute to the ongoing enhancement of product management policies, procedures, practices, templates, and metrics; may mentor less experienced team members.

⛳️ Requirements

• Bachelor’s degree in business, technology, healthcare, engineering, supply chain, analytics, or a related field, or equivalent professional experience is preferred.

• 4–8 years of relevant experience, including roles in product management, product ownership, business analysis, healthcare technology, enterprise SaaS, platform products, or software development is preferred.

• Proven experience in supporting products or capabilities during discovery, requirements gathering, development, validation, launch, adoption, and optimization phases.

• Experience in writing requirements, user stories, acceptance criteria, workflows, and decision-making artifacts within an Agile framework.

• Ability to apply comprehensive knowledge to diverse, complex tasks; develop solutions aligned with organizational goals; and operate independently with general guidance on new projects.

• Preferred experience in healthcare supply chain, inventory management, clinical workflows, EHR/ERP integration, data and analytics, or regulated products.

• Strong analytical, problem-solving, writing, facilitation, presentation, organization, and stakeholder management skills.

• Ability to manage multiple priorities, communicate trade-offs effectively, and collaborate with Engineering and cross-functional teams.

• Willingness to travel approximately 20%, based on product requirements and customer needs.

• Customer/Vendor credentialing may be necessary (this could include vaccinations).

🏝️ Benefits

• Medical, dental, and vision insurance coverage.

• Paid time off program.

• Health savings account (HSA).

• 401k savings plan.

• Early access to wages with myFlexPay.

• Flexible spending accounts (FSAs).

• Short- and long-term disability coverage.

• Work-life resources.

• Paid parental leave.

• Healthy lifestyle programs.