Senior Product Manager – D2C Products

This is a fully remote position, open to applicants in United States.

📋 Description

• Create and implement a 6–12 month product roadmap that transforms customer needs and business priorities into experiments and enhancements.

• Oversee the daily product development process from initial discovery to launch and ongoing iterations.

• Take ownership of a significant direct-to-consumer financial product within Zip’s offerings.

• Identify high-value customer issues, conduct experiments, and spearhead cross-functional product delivery.

• Establish product requirements, set priorities, define success metrics, determine MVP scope, and create delivery plans.

• Perform quantitative analyses, customer research, usability testing, market evaluations, and direct observations of product interactions.

• Discover and confirm product opportunities by assessing customer needs, behavioral data, business potential, and Zip’s capabilities.

• Develop and uphold an experimentation roadmap that leverages lean testing and MVPs.

• Monitor customer and business metrics, including acquisition, activation, conversion, adoption, engagement, retention, utilization, repayment performance, revenue, and customer satisfaction.

• Collaborate with Data, Finance, and Credit Risk teams on product economics and performance evaluations.

• Work alongside Product Design and Research teams to deliver clear, transparent, intuitive, and reliable financial experiences.

• Coordinate with Engineering to navigate trade-offs related to customer value, speed, technical complexity, scalability, and learning.

• Partner with Marketing, Growth, CRM, and other departments on product positioning, go-to-market strategies, onboarding, customer education, and lifecycle engagement.

• Liaise with Credit Risk, Compliance, Legal, Finance, Treasury, and Operations on regulatory, credit, operational, funding, and customer matters.

• Utilize post-launch performance data and customer feedback to enhance, scale, rethink, or discontinue initiatives.

• Collaborate with the Group Product Manager and other Product Managers to create a unified multi-product Zip experience.

• Investigate suitable AI applications to enhance customer experience and team productivity.

• Communicate priorities, progress, results, risks, and trade-offs to cross-functional teams and stakeholders.

• Contribute to product management practices, including roadmaps, experimentation, decision-making, product reviews, documentation, and written communication.

⛳️ Requirements

• A minimum of 5 years of experience in product management.

• Significant experience in owning and enhancing a consumer-facing digital product.

• Preferred product management experience in a fintech or financial services organization.

• Proven ability to independently manage a product or significant product area from discovery to delivery and iteration.

• Experience in utilizing quantitative data and qualitative research to identify unmet needs and analyze customer behavior.

• Proficient in developing hypotheses, designing tests, launching lean MVPs, analyzing outcomes, and using data to inform subsequent actions.

• Experience in creating and managing a product roadmap over an approximate six-month planning horizon.

• Strong execution capabilities, particularly in collaboration with Engineering and Product Design teams.

• Experience in defining and managing customer and business outcomes such as activation, conversion, adoption, engagement, retention, utilization, revenue, or customer satisfaction.

• Ability to make informed trade-offs between customer value, business outcomes, implementation complexity, risk, and speed.

• Proven cross-functional collaboration experience with teams such as Product Design, Engineering, Data, Marketing, Credit Risk, Compliance, Legal, Operations, Finance, and others.

• Comfort in a fast-paced environment characterized by ambiguity, incomplete information, and shifting priorities.

• Fluency in applying AI and LLM tools for personal productivity and a keen interest in trustworthy customer-facing applications.

• Alignment with Zip’s core values: Customer First, Own It, Stronger Together, and Change the Game.

• Please note that visa sponsorship is not available for this position.

🏝️ Benefits

• Flexible working culture.

• Incentive programs.

• Unlimited PTO.

• Generous paid parental leave.

• Leading family support policies.

• Company-sponsored 401k match.

• Learning and wellness subscription stipend.

• Beautiful Union Square office with a relaxed dress code.

• Industry-leading, employer-sponsored insurance for you and your dependents, with several 100% Zip-covered options available.

• Bonus and/or commission awards may be included in total compensation.

• AI opt-out request available for Greenhouse Talent Matching review.