Senior Product Manager, Compliance

This is a fully remote position, open to applicants in Canada, +1 more country.

📋 Description

• Take charge of the complete compliance process from the merchant catalog to cleared shipments.

• Identify the sources of compliance data, methods of validation and enrichment, storage practices, and declarations.

• Decide on the necessary developments, acquisitions, or partnerships for compliance at Portless.

• Ensure data quality is treated as a product outcome, focusing on classification coverage and accuracy, declared values, and country of origin.

• Develop preventive measures such as intake validation, gating, escalation procedures, and data correction flows for merchants.

• Define the compliance product for merchants and articulate their exposure and the value delivered.

• Assess market solutions, choose partners, and manage relationships on the product side.

• Comprehend and quantify compliance risks associated with orders and their financial implications.

• Formulate the compliance strategy and develop a roadmap.

• Enhance data quality through metrics owned by the system.

• Eliminate manual compliance tasks from operations and customer support.

• Empower merchants to view and engage with their compliance status actively.

• Position compliance as a compelling value proposition for the sales team.

• Collaborate across functions utilizing a single canonical product roadmap.

• Produce strategy documents, decision papers, and specifications.

⛳️ Requirements

• Over 5 years of experience in product management with significant ownership of a complex, data-intensive domain.

• Capability to map intricate end-to-end processes, data origins, degradation points, and leverage opportunities.

• Proficiency in using data to substantiate claims against actual results.

• Background in making and overseeing build-versus-buy assessments.

• Excellent written communication skills; producing strategy documents, decision papers, and specifications is a core responsibility.

• Capacity to adapt and modify positions based on evidence.

• Experience in cross-border commerce, logistics, fulfillment, supply chain, or a related field.

• Strategic-level expertise in compliance, covering classification, declared value, duties, and destination requirements.

• Adequate compliance knowledge to collaborate effectively with partners, carriers, and internal specialists.

• Willingness to engage closely with merchants, warehouse operations, China operations, and escalations.

• Ability to work collaboratively with product, engineering, finance, operations, customer success, and merchants.

• Skill in identifying systemic issues arising from individual merchant challenges.

🏝️ Benefits

• Remote-first work environment.

• Significant overlap with Eastern Time hours.

• Life-first culture emphasizing velocity and ownership rather than merely hours worked or visibility.