Senior Product Manager, Caremark Member Advocacy

This is a fully remote position, open to applicants in Alabama, +14 more states.

📋 Description

• Oversee the Caremark advocacy portfolio while driving the development and growth of Pharmacy Navigator.

• Assess customer and member requirements, challenges, and preferences to inform product enhancement.

• Collaborate with Caremark operations, clinical, and technology teams to establish product vision and strategic objectives.

• Analyze opportunities, evaluate member and business impacts, and formulate business cases and recommendations for scaling initiatives.

• Discover avenues to broaden Pharmacy Navigator by addressing member challenges, therapeutic domains, formulary and prior authorization transitions, and new business segments.

• Identify current organizational technologies suitable for new product developments.

• Lead the discovery process and solution development for new capabilities from inception to execution.

• Define project scope, success metrics, and actionable pathways.

• Convert business requirements into epics, features, user stories, and journey maps.

• Manage the measurement framework and success criteria for Pharmacy Navigator.

• Supervise reporting solutions that illustrate member, client, and business outcomes.

• Direct onboarding processes for new Pharmacy Navigator clients, ensuring effective implementation and launch.

⛳️ Requirements

• Minimum of 3 years in product management, digital product development, product strategy, or a related field.

• Experience in a healthcare product role, or a product position focused on customer support through proactive outreach.

• Skilled in collaborating across various functions within a complex matrixed organization.

• Strong execution and delivery capabilities.

• Bachelor's degree or equivalent professional experience.

• East coast work schedule, with core hours from 10:00 AM to 5:00 PM.

• Preferred: 6+ years of progressively responsible experience in product roles.

• Preferred: Background in healthcare, ideally in health insurance or pharmacy benefit management.

• Preferred: Experience managing a B2B2C product.

• Preferred: Familiarity with managing client reporting or reporting suites.

• Preferred: Experience in expanding existing products into new markets or business lines.

• Preferred: Background as a product manager in a large, matrixed organization.

• Preferred: Experience creating dashboards using Power BI or a similar tool.

🏝️ Benefits

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Additional resources promoting physical, emotional, and financial well-being.

• CVS Health bonus, commission, or short-term incentive program.

• Equity award program.