Senior Product Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Take ownership of the product roadmap for managed cybersecurity services, encompassing MDR, SIEM, and SOC services.

• Convert insights from customers, market trends, operations, and security into prioritized product initiatives.

• Balance factors such as scalability, security effectiveness, customer experience, and cost-effectiveness in product decision-making.

• Align business objectives, operational readiness, and the long-term strategy for the platform.

• Engage with customers and internal stakeholders to identify pain points throughout the customer journey.

• Keep an eye on competitive trends, security dynamics, compliance obligations, and customer expectations.

• Collect feedback from Sales, Customer Success, SOC, and Support teams to enhance product offerings and platform capabilities.

• Collaborate with Sales and Marketing on product positioning, value propositions, messaging, and sales enablement initiatives.

• Provide product expertise, security context, and operational guidance to support strategic deals.

• Work alongside SOC, Security Operations, Platform Engineering, and Delivery teams to define service scope, SLAs, KPIs, escalation models, onboarding processes, and operational readiness.

• Partner with Finance and Customer Success to ensure retention, expansion, and scalable service delivery.

• Collaborate with security engineers, SOC leaders, architects, and vendors on tool evaluations, integrations, POCs, capability assessments, and enhancements related to detection, response, automation, and workflows.

• Stay updated on trends in MDR/XDR, cloud security, AI-driven detection, automation, threat intelligence, and cybersecurity.

• Draft comprehensive product requirements that include business context, functional expectations, and acceptance criteria.

• Work with UX/design teams to create intuitive and scalable workflows.

• Foster clarity among Engineering, Operations, and Go-To-Market teams through thorough documentation and prioritization.

⛳️ Requirements

• Over 10 years of product management experience in B2B SaaS, preferably in security with a focus on endpoint, cloud, or identity.

• Proven builder mentality with products or features developed from inception to completion.

• Experience in or related to the MSP or channel market.

• Exceptional verbal and written communication skills.

• Ability to simplify complex technology into clear positioning.

• Competence in cross-functional collaboration with Engineering, Research, and Marketing teams.

• Strong quantitative and business analysis abilities.

• Capability to prioritize competing demands effectively.

• Proficiency in working with distributed, remote teams.

• Previous experience in EDR, CDR, attack analysis, research, investigation, or incident response is preferred.

• Knowledge of the cybersecurity domain is preferred.

• Active engagement with AI tools and insights on AI-driven product strategy is preferred.

• Experience in a rapidly growing company with an ARR between $20M and $200M+ is preferred.

• Hands-on product management experience in cybersecurity products is essential.

• Advanced degrees in relevant disciplines are a plus.

• Must have authorization to work in Canada without restrictions.

• Should not require sponsorship to work in Canada or must disclose any sponsorship needs.

🏝️ Benefits

• Health, Vision, Dental, and Life Insurance.

• 401k plan.

• Discretionary Time Off.

• Equity participation available to employees globally, with program specifics varying based on location and employment structure.

• Remote-first work arrangement.

• Additional minor perks.