Senior Product Manager – AI Receptionist

This is a fully remote position, open to applicants in Poland.

📋 Description

• Take charge of the product strategy, roadmap, and business outcomes for an AI product segment across various communication channels.

• Convert patient and business requirements into well-defined product priorities and impactful solutions.

• Enhance AI product quality through rigorous experimentation, assessment, and iterative development.

• Collaborate with AI Engineers to refine AI behavior in production settings.

• Establish product success metrics, track performance, and link enhancements to quantifiable business results.

• Propel product discovery through hypothesis testing, data analysis, and user insights.

• Work alongside Product, Engineering, Clinical, and Operations teams to provide comprehensive solutions.

• Maintain patient safety, privacy, and quality within a regulated healthcare environment.

• Articulate priorities, trade-offs, progress, and risks to stakeholders.

• Lead a small, cross-functional product team, owning the domain's strategy, roadmap, execution, and business outcomes.

⛳️ Requirements

• Over 5 years of experience in Product Management with authentic end-to-end ownership.

• More than 2 years as an AI Product Manager delivering AI/ML-based products in a production environment.

• Solid comprehension of prompting, evaluation, iteration, failure modes, and ongoing quality enhancement.

• Proven experience in forming hypotheses, conducting experiments, measuring outcomes, and making data-driven product decisions.

• Strong analytical abilities, including the definition of product KPIs and linking product performance to business results.

• Structured problem-solving capabilities and the ability to make informed decisions in situations of uncertainty.

• Experience in close collaboration with Engineering teams and discussing technical implementation specifics.

• Exceptional prioritization, stakeholder management, and communication skills.

• A strong sense of ownership.

• Professional proficiency in both Russian and English, with experience in communicating with native speakers.

• Availability to work during CET/CEST overlapping hours.

• Comfortable operating under a long-term B2B contractor model using personal equipment.

• Experience in healthcare, telehealth, or other regulated sectors is advantageous.

• Background in developing products focused on operational automation, customer support, or workflow optimization is a plus.

🏝️ Benefits

• Competitive salary package.

• Health insurance provided after the probationary period.

• Compensation for sports and wellness activities.

• Fully remote, long-term B2B collaboration.

• Personalized English lessons through Preply.

• 22 working days of vacation annually.

• 5 additional wellness days.

• Paid sick leave for the initial 5 working days.

• Thoughtful gifts for significant life events.