Senior Product Designer – Benefits Servicing

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and implement comprehensive user experiences for Humana’s medical benefits offerings.

• Work closely with product, engineering, marketing, analytics, and research teams to discover opportunities and create solutions.

• Utilize user research, usability testing, analytics, and member feedback to guide design choices.

• Generate user flows, wireframes, prototypes, and high-fidelity designs.

• Champion accessibility, inclusivity, and adherence to design best practices.

• Collaborate with Product and Design teams to maintain consistency throughout the member journey.

• Present design proposals and justifications to stakeholders.

• Foster a culture of collaboration, experimentation, learning, and continuous improvement within the design team.

• Assist in the development of design systems, pattern libraries, and scalable design standards.

• Enhance member satisfaction, healthcare engagement, operational efficiency, and quality of experience throughout the medical benefits journey.

⛳️ Requirements

• Bachelor's degree in Human-Computer Interaction or a related discipline, or equivalent practical experience.

• Over 5 years of experience in product design.

• A portfolio that showcases impactful digital product results.

• A portfolio highlighting polished, modern, user-centered digital experiences.

• Strong expertise in Figma.

• Experience in designing responsive solutions across web, mobile, and desktop platforms.

• Capability to convert complex business and user requirements into intuitive interfaces.

• Keen attention to detail, accessibility, usability, consistency, and pixel-perfect execution.

• Experience in designing intricate user experiences and comprehensive customer journeys.

• Knowledgeable in user-centered design, interaction design, information architecture, and visual design.

• Proficient with contemporary design and prototyping tools, including Figma.

• Familiarity with user research methodologies.

• Experience in collaborating with product management, engineering, research, and business stakeholders.

• Excellent communication, presentation, storytelling, and stakeholder management abilities.

• Capacity to balance strategic thinking with practical design implementation.

• Proven track record of using design to enhance business and customer outcomes.

• Access to home internet service with a minimum of 25 Mbps download and 10 Mbps upload speed.

• A dedicated workspace free from ongoing interruptions to safeguard PHI/HIPAA information.

🏝️ Benefits

• Bonus incentive plan based on company and/or individual performance.

• Medical, dental, and vision benefits.

• 401(k) retirement savings plan.

• Paid time off.

• Company and personal holidays.

• Paid parental and caregiver leave.

• Short-term and long-term disability coverage.

• Life insurance.

• Home or Hybrid Home/Office work arrangement.

• Occasional travel to Humana offices for training or meetings.