Senior Product Content Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Take the lead in developing and advancing the content strategy for Little Journey and Trial Flow.

• Ensure content priorities are aligned with the needs of participants, product objectives, and business goals.

• Implement a commercially viable approach to content that maximizes reuse and enables efficient adaptation.

• Establish content principles, guidelines, standards, governance, and approval processes.

• Enhance educational, support, coping, and product UI content experiences.

• Discover opportunities for content to elevate participant outcomes, engage users, and provide customer value.

• Create workflows for AI-assisted content generation and iteration, incorporating quality controls and clinical validation.

• Oversee the entire Content Delivery process, including content generation, expert review, publishing, versioning, and archival.

• Balance the needs of participants, clinical staff, product teams, and commercial interests.

• Streamline content processes, tools, automation, and reuse for enhanced efficiency and scalability.

• Be responsible for the quality, scalability, and cost-effectiveness of localization capabilities.

• Manage and develop the Content Coordination Manager and Localization Manager.

• Collaborate with client stakeholders to ensure plans are aligned, feedback is managed, and content issues are resolved.

• Engage freelancers and external contributors as needed and oversee their work.

• Work collaboratively with Product, Delivery, Clinical, Design, Discovery, Commercial, and other stakeholders.

• Define metrics for content effectiveness and operations while linking content performance to company and product metrics.

• Leverage participant feedback, behavioral data, operational insights, and stakeholder input to prioritize enhancements.

• Report directly to the CPO within the Product team.

⛳️ Requirements

• Extensive and proven experience in creating and executing content strategies for digital products or platforms.

• Experience in establishing content governance, standards, and scalable processes within a product function.

• Demonstrated ability to collaborate across functions with Product, Design, and subject matter experts to produce high-quality content.

• Hands-on experience with generative AI for content creation or iteration, with a willingness to experiment with prompts, models, and workflows while maintaining quality controls.

• Strong knowledge of content lifecycle management.

• Experience using user insights and data to enhance content effectiveness.

• Excellent stakeholder management, communication, and organizational abilities.

• Comfortable navigating between strategic thinking and practical execution in a fast-paced setting.

• Experience in leading teams, including providing direction, delivering constructive feedback, and ensuring accountability among internal or external contributors for results.

• Familiarity with accessibility and inclusive content principles.

• Desirable: Experience in managing multilingual content and localization processes.

• Desirable: Background in clinical trials or another regulated industry.

• Desirable: Financial insight into content creation or prior experience with P&L or cost management.

• Desirable: Experience in UX writing or information architecture.

• Desirable: Experience managing or configuring a Content Management System.

• Desirable: Experience designing content for a wide range of age groups.

• Desirable: Knowledge of behavior change, patient education, or health literacy principles.

• Must be eligible to work in the UK; visa sponsorship is not available.

🏝️ Benefits

• 28 days of annual leave each year (in addition to public holidays).

• £500 annual training budget.

• £200 one-off home working budget.

• Up to 6% pension matching (salary sacrifice).

• EMI share options.

• Enhanced policies for family and parental leave.