Content Editor, Moderator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Evaluate and scrutinize user-generated content and verification information to confirm the authenticity of users and job postings.

• Identify when further information or validation is necessary and liaise with job posters to gather relevant data.

• Detect and remove scams, potentially harmful content, and inappropriate listings, escalating issues to senior staff when required.

• Assess user authenticity through background checks, identification, independent research, investigations, and other verification resources.

• Oversee system-generated alerts concerning client and job-poster actions and determine suitable responses.

• Investigate reports of scams and inappropriate behavior, deciding on the removal of clients from the platform when warranted.

• Edit and enhance job postings to ensure alignment with business goals.

• Manage ticket-queue workflows, prioritize incoming job postings, and optimize content for release.

• Source missing information and input additional job details for publication.

• Educate and support clients with marketplace job-posting and application management tools.

• Address specialized customer service inquiries related to casting expertise.

• Guide and instruct clients on casting tools and resolve any issues that arise.

• Collaborate with customer service, account management, and business development teams.

• Conduct research projects and triage escalated customer service tickets concerning job listings.

• Review job database reports for postings that need attention, recategorization, or early expiration.

• Assist colleagues with training, troubleshooting, and escalated issues.

• Perform other assigned duties and tasks.

⛳️ Requirements

• Self-motivated, efficient, and capable of working independently.

• Previous experience in job listing and editing is required.

• 1-2 years of customer service experience in a BPO environment.

• Proven ability to manage a high volume of specialized content and users.

• Highly organized, with a strong focus on detail and deadlines.

• Competent in evaluating information and making independent decisions.

• Advanced written and verbal communication abilities, adaptable to various personalities and seniority levels.

• Exceptional skills in copy editing, fact-checking, proofreading, and research.

• Proficient in data entry, account management, and client support.

• Technically savvy—able to comprehend, utilize, and explain online casting/hiring technology.

• Strong analytical abilities—capable of compiling and interpreting data to evaluate content validity.

• Knowledge of film, TV, theater, commercial production, performing arts, marketing, and casting, or a willingness to learn about the complexities of this marketplace is a plus.

🏝️ Benefits

• Competitive compensation.

• Compliance with government-mandated benefits.

• Retirement Savings Program with Company Matching.

• Life Insurance.

• Health Maintenance Organization (HMO) coverage on day 1.

• Paid time off.

• Birthday leave.

• Bonus and incentive plans.

• Opportunities for skills training and personal and professional growth.

• Employee Referral Program.

• Experience infinite fun to support infinite growth.