Content Editor, Moderator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Review and assess user-generated content and verification details to confirm the authenticity of users and job listings.

• Identify when further information or verification is necessary and liaise with job posters to gather pertinent details.

• Detect and eliminate scams, potentially hazardous content, and inappropriate postings, escalating issues to senior staff when appropriate.

• Make legitimacy determinations based on background check findings, IDs, independent research, investigations, and verification materials.

• Monitor system-generated alerts concerning client and job-poster activities and decide on suitable actions.

• Investigate scam complaints and reports of inappropriate behavior, deciding whether clients should be removed from the platform.

• Edit and enhance job postings to ensure alignment with business objectives.

• Manage ticket-queue pipelines, prioritizing incoming job posts based on significance and urgency.

• Assist employers throughout their casting process by leveraging expert marketplace knowledge.

• Source missing information and input job details provided by employers and third parties for publication.

• Educate and assist clients with job-posting and application-management tools.

• Troubleshoot issues related to casting tools and provide training to clients on these tools.

• Collaborate with customer service, account management, and business development teams.

• Conduct research projects and triage escalated customer service tickets.

• Review job database reports for jobs that require attention, reclassification, or early expiration.

• Support team members with training, troubleshooting, and escalated cases.

• Carry out other assigned responsibilities and tasks.

⛳️ Requirements

• Experience in job listing and editing is essential.

• 1-2 years of customer service representative experience in a BPO environment.

• Proven experience managing a high volume of specialized content and users.

• Highly organized, detail-oriented, and deadline-focused.

• Capable of evaluating information and making independent decisions.

• Advanced written and verbal communication skills.

• Excellent copy editing, fact-checking, proofreading, and research abilities.

• Proficient in data entry, account management, and client support.

• Technical aptitude—able to comprehend, utilize, and explain online casting and hiring technology.

• Strong analytical skills—able to compile and interpret data to evaluate content validity.

• Knowledge of film, TV, theater, commercial production, performing arts, marketing, and casting is a plus, or a willingness to learn.

• Must be available to work a 12 AM-9 AM shifting schedule.

• Must be able to work remotely from the Philippines.

🏝️ Benefits

• Competitive compensation.

• Compliance with government-mandated benefits.

• Retirement Savings Program with Company Matching.

• Life Insurance.

• HMO coverage from day one.

• Paid time off.

• Birthday leave.

• Bonus and incentive plans.

• Opportunities for skills training and personal and professional development.

• Employee Referral Program.

• Work From Home arrangement.

• Bring Your Own Device setup.