Senior Product Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with clients and internal teams to suggest and configure Docusign solutions for both web and pre-connected applications.

• Provide both technical and business insights while ensuring solutions adhere to data and network security best practices.

• Maintain proactive engagement with stakeholders.

• Oversee enhancement requirements and manage escalations.

• Convert simple and complex business needs into effectively designed solutions.

• Ensure timely and budget-conscious collaborative customer engagements that promote continuous improvement, adoption, renewal, and upselling.

• Plan, organize, and oversee engagement tasks, project decisions, escalations, and prioritization.

• Create technical solutions that address client requirements and monitor long-term customer objectives, success criteria, and milestones.

• Establish relationships with customer administrators and Centers of Excellence as a trusted consultant for the SpringCM CLM platform.

• Work in conjunction with Docusign teams to identify further customer needs and document client requirements and expectations.

• Achieve Professional Services utilization, customer satisfaction, and financial success criteria.

• Report to the Manager of Professional Services as an individual contributor.

⛳️ Requirements

• 8+ years of relevant experience with a Bachelor's degree or 6 years of relevant experience with a Master's degree.

• BA/BS degree in Business, Computer Science, Information Systems, Engineering, or a related equivalent field.

• 8+ years of experience working directly with businesses and customers to comprehend their needs and implement technology solutions.

• 4+ years of experience in consulting, leading implementations, and developing solution architecture within business analyst teams in the Software or Software-as-a-Service sectors.

• Capability to identify additional customer needs.

• Ability to guide customers towards effective utilization of their contracts.

• Knowledge of document and content management or workflow systems and their role in enhancing business processes.

• Experience with implementing workflow or BPM software, such as Lombardi, Pega, K2, or Skelta.

• Familiarity with software including Salesforce.com, Documentum, FileNet, or MS SharePoint.

• Exceptional writing and verbal communication skills.

• Strong multitasking abilities and organizational skills.

• Proven experience in delivering projects or products to market within budget constraints.

• Background in one or more of the following sectors: FinServ, Tech, Telecom, Healthcare, Real Estate, Insurance, Education, or Public Sector.

• Experience with XML, XPath, or other structured data.

• Must possess authorization to work in the United States on a full-time, permanent basis without any current or future sponsorship.

🏝️ Benefits

• Bonus: Sales staff are eligible for variable incentive pay based on the achievement of pre-established sales targets; non-Sales roles can participate in a company bonus scheme based on overall company performance.

• Restricted Stock Units (RSUs).

• Paid time off and paid company holidays based on the region.

• Up to six months of paid parental leave.

• Comprehensive health benefits plans, including options for 100% employer-paid plans and minimum employee contribution plans from day one.

• Retirement and pension programs with potential employer contributions.

• Access to coaching, online courses, and education reimbursement programs.

• Paid compassionate care leave following the loss of a loved one and during other significant life events.

• Reasonable accommodations available for qualified individuals with disabilities or for religious reasons.