Product Specialist – Pensions

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Serve as the internal expert in market domains, providing guidance to Product Teams regarding legislative and regulatory requirements, emerging customer needs, and market trends.

• Function as the internal product authority, advising Sales on product capabilities, limitations, and use cases for pre-sales and commercial discussions.

• Ensure accurate and credible representation of products during demos, proposals, and solution discussions.

• Provide advice to Project Management on product capabilities, configuration options, and best practices for implementation and delivery.

• Assist in resolving complex customer issues by diagnosing root causes and identifying effective solutions or workarounds.

• Participate in testing new features, defining acceptance criteria, conducting high-level regression testing, and addressing high-complexity areas.

• Maintain strong relationships with key customers as a trusted product contact.

• Support transitions in account ownership, ensuring continuity and the effective transfer of knowledge.

• Aggregate customer requests, feedback, and insights into themes and opportunities to inform roadmap decisions.

• Collaborate with Product Management, Technical Product Management, Engineering, Sales, Projects, and Support teams.

• Contribute to the creation of product documentation, FAQs, enablement materials, and internal guidance.

⛳️ Requirements

• Demonstrated experience as a Product Specialist, Associate Product Manager, Solutions Consultant, or a similar role within a software or technology setting.

• Strong comprehension of the product domain, marketplace, and competitive landscape.

• In-depth understanding of software products, product lifecycles, and the processes of selling, delivering, and supporting these products.

• Proven ability to clearly communicate product capabilities in commercial, delivery, and support environments.

• Experience collaborating closely with Sales, Project Management, and Support teams in a customer-facing role.

• Exceptional analytical skills with the ability to translate customer feedback into structured and actionable insights.

• Experience in delivering product training, demos, or enablement materials to internal stakeholders.

• Excellent communication and relationship management skills.

• Confident and collaborative working style.

• Highly organized and proactive in approach.

• Comfortable managing several stakeholders and priorities concurrently.

• Customer-focused mindset with strong product ownership and accountability.

🏝️ Benefits

• 25 Days Annual Leave + bank holidays.

• Option to purchase up to 10 additional days.

• Days of Difference – Up to 3 extra days off for volunteering activities.

• Pension Contributions – 5% employer match.

• Income Protection – Coverage of up to 75% of salary for long-term illness.

• Life Assurance – 4x salary tax-free lump sum.

• Critical Illness Cover – £25,000 lump sum, extendable to dependents.

• Private Medical Insurance.

• Health Cash Plan.

• Dental Insurance.

• Affinity Groups.

• Bounty Bonus for referring a friend.

• An inclusive and diverse workplace.

• Recruitment adjustments or accommodations available.