Senior Product Consultant

This is a fully remote position, open to applicants in California, +9 more states.

📋 Description

• Collaborate with clients and internal teams to suggest and set up Docusign solutions for web and pre-connected applications.

• Offer both technical and business insights while ensuring solutions comply with data and network security best practices.

• Maintain proactive communication with stakeholders.

• Oversee enhancement requirements and manage escalations.

• Convert straightforward and complex business needs into well-crafted solutions.

• Execute collaborative customer engagements on schedule and within budget, fostering continuous improvement, adoption, renewal, and upselling.

• Organize and oversee engagement tasks, project decisions, escalations, and priority settings.

• Create technical solutions that meet client requirements and monitor long-term goals, success metrics, and milestones.

• Establish relationships with customer administrators and Centers of Excellence, acting as a trusted advisor on the SpringCM CLM platform.

• Work in tandem with Docusign teams to identify additional customer needs and document client requirements and expectations.

• Achieve utilization, customer satisfaction, and financial success benchmarks within Professional Services.

• Function as an individual contributor reporting to the Manager of Professional Services.

⛳️ Requirements

• BA/BS degree in Business, Computer Science, Information Systems, Engineering, or a related field.

• Over 8 years of experience directly engaging with businesses and clients to comprehend their needs and implement technology solutions.

• More than 4 years of consulting experience, leading implementations, and developing solution architecture within business analyst teams in Software or Software-as-a-Service sectors.

• Capability to identify additional customer requirements.

• Ability to guide customers towards effective contract utilization.

• Familiarity with document and content management and/or workflow systems, and their role in enhancing business processes.

• Experience with workflow/BPM software such as Lombardi, Pega, K2, or Skelta.

• Proficiency in software such as Salesforce.com, Documentum, FileNet, or MS SharePoint.

• Exceptional writing and verbal communication abilities.

• Strong multitasking and organizational skills.

• Proven history of delivering projects or products to market within budget constraints.

• Experience in one or more industries such as FinServ, Tech, Telecom, Healthcare, Real Estate, Insurance, Education, or Public Sector.

• Familiarity with XML/XPath or other structured data.

• Must possess authorization to work in the United States on a full-time, permanent basis without current or future sponsorship.

🏝️ Benefits

• Bonus: Sales personnel can earn variable incentive pay based on achieving predetermined sales goals; non-Sales positions are eligible for a company bonus plan based on qualifying wages and overall company performance.

• Restricted Stock Units (RSUs).

• Paid time off and company holidays depending on the region.

• Up to six months of paid parental leave following birth, adoption, or foster care placement.

• Comprehensive health benefits plans, including options for fully employer-paid and minimum employee-contribution plans from day one.

• Retirement and pension programs with potential employer contributions.

• Access to coaching, online courses, and education reimbursements.

• Paid compassionate care leave in the event of losing a loved one or other significant life events.

• Remote work designation.