Senior Product Consultant

This is a fully remote position, open to applicants in California, +10 more states.

📋 Description

• Collaborate with clients and internal teams to suggest and configure Docusign solutions for both web and pre-connected applications.

• Provide both technical and business insights, ensuring solutions align with data and network security best practices.

• Maintain proactive communication with all stakeholders involved.

• Oversee enhancement requirements and manage escalations effectively.

• Convert simple and complex business needs into well-structured solutions.

• Deliver collaborative customer engagements on time and within budget, promoting continuous improvement, adoption, renewal, and upselling opportunities.

• Organize and manage engagement tasks, project decisions, escalations, and prioritization.

• Develop technical solutions that cater to client needs while tracking objectives, success metrics, and milestones.

• Establish relationships with customer administrators and Centers of Excellence, acting as a trusted SpringCM CLM platform consultant.

• Work alongside Docusign teams to identify additional customer needs and document client requirements and expectations.

• Achieve Professional Services utilization, customer satisfaction, and financial success benchmarks.

⛳️ Requirements

• Over 8 years of relevant experience with a Bachelor's degree, or 6 years of relevant experience with a Master's degree.

• BA/BS degree in Business, Computer Science, Information Systems, Engineering, or a related field.

• More than 8 years of experience collaborating directly with businesses and customers to comprehend their needs and implement technology solutions.

• At least 4 years of experience in consulting, leading implementations, and developing solution architecture within business analyst teams in Software or Software-as-a-Service sectors.

• Knowledge of document and content management or workflow systems and their role in business process enhancement.

• Experience in implementing workflow or BPM software, such as Lombardi, Pega, K2, or Skelta.

• Familiarity with software like Salesforce.com, Documentum, FileNet, or MS SharePoint.

• Proficiency in XML, XPath, or other structured data formats.

• Candidates must be authorized to work in the United States on a full-time, permanent basis without current or future sponsorship.

🏝️ Benefits

• Variable incentive pay for eligible sales personnel or a company bonus plan for non-sales positions.

• Restricted Stock Units (RSUs).

• Paid time off and company holidays, varying by region.

• Up to six months of paid parental leave.

• Comprehensive health benefits plans, including options that are fully employer-paid and minimum employee contribution plans available from day one.

• Retirement and pension programs with potential contributions from the employer.

• Access to coaching, online courses, and education reimbursements.

• Paid compassionate care leave.