Senior Product Business Manager

This is a fully remote position, open to applicants in Iowa.

📋 Description

• Oversee ongoing B2G product operations, which include daily operational decisions, incident resolutions, and handling customer escalations.

• Take ownership of cross-functional communication and documentation for both internal and external stakeholders.

• Manage preparedness activities in anticipation of significant events.

• Establish and convey annual testing schedules and testing cycles.

• Administer pricing updates across various systems, order forms, and contracts.

• Revise and maintain annual order forms, contracts, and other legal documents.

• Coordinate contractual obligations and fulfill special data delivery requests.

• Oversee product updates that necessitate contractual modifications.

• Organize B2G product responses and allocate tasks for RFP submissions.

• Act as the main B2G product contact for customers, partners, and internal teams regarding operational and contractual issues.

• Lead annual cycle activities from start to finish.

• Promote process enhancements and maintain communication rhythms with stakeholders.

• Suggest 12-month priorities in collaboration with Product Managers.

⛳️ Requirements

• Minimum of 5 years of experience in product operations, business operations, or program management, preferably within a product-focused organization.

• Strong attention to detail with expertise in managing contracts, pricing, order forms, and various business documentation.

• Demonstrated capability to handle time-sensitive, high-stakes events involving multiple dependencies.

• Exceptional written and verbal communication abilities.

• Experience as the primary contact for external partners.

• Proven track record in contributing to RFP responses or similar formal business documents.

• Ability to collaborate across the product team and engage with business stakeholders effectively.

• Experience utilizing AI tools for drafting, research, and data synthesis, with a sound judgment for human review.

• Familiarity with contract lifecycle management, pricing models, and order form procedures.

• Understanding of B2G procurement cycles, RFP processes, and formal business documentation standards.

• Knowledge of cross-functional product operations workflows in a product organization.

• Skills in program and project management.

• Proficiency in cross-functional collaboration and stakeholder management.

• Ability to work autonomously and make prudent decisions regarding daily operational matters.

• Bachelor’s degree in Business, Operations, Product Management, or a related field, or an equivalent combination of education and experience.

• Candidates must be authorized to work in the U.S. without visa sponsorship.

• Final candidates will be required to undergo a criminal background check.

• Experience in K-12 education, assessment, EdTech, or a similar regulated industry is advantageous.

• Familiarity with contract lifecycle management and pricing/order form systems is a plus.

• Experience in supporting large-scale, calendar-driven operational events is beneficial.

• Knowledge of financial metrics and analysis is an added advantage.

🏝️ Benefits

• Company-paid life insurance.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Flexible health and dependent spending accounts.

• 401(k) retirement savings with company matching.

• Paid holidays.

• Paid time off.

• A workplace that is inclusive and equitable.

• Opportunities for growth and development for team members.

• Criminal background check process for finalists.

• Recommended completion of the ACT National Career Readiness Certificate.