Senior Presales Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with Account Executives to qualify opportunities, conduct demonstrations, develop Proof-of-Concepts, respond to RFPs, create design documentation, provide technical presentations, and facilitate enablement sessions.

• Spearhead technical and product sales while recommending optimal solutions based on best practices.

• Assist customers in leveraging Twilio’s APIs effectively.

• Identify customer technical challenges and craft, showcase, and explain innovative solutions.

• Develop and deliver engaging, intricate product demonstrations for Twilio Communications Products.

• Foster relationships with both technical and non-technical stakeholders within customer organizations.

• Diagnose and address challenges faced by customers and the organization.

• Make contributions to the Solutions Engineering community through sharing knowledge, creating demonstration materials, and developing reusable presentations.

⛳️ Requirements

• A minimum of 5 years of pre-sales experience in selling complex, technical products, or over 6 years of professional experience in supporting technical products along with customer-facing roles, particularly in delivery or consulting.

• Exceptional communication and presentation abilities.

• Capability to build audience trust and convey complicated subjects to various audience levels.

• Proficient in understanding customers’ communication requirements and directing them towards technical solutions.

• Prior software development experience or a solid understanding of one or more relevant areas.

• A Bachelor’s and/or Master’s degree in a technical field (Engineering, Mathematics, Computer Science) or equivalent practical experience.

• Familiarity with cloud platforms like Amazon Web Services, Google Cloud, or Microsoft Azure, as well as cloud application architecture, is preferred.

• Previous exposure to Telecom, SIP, Contact Center, or Security is advantageous.

• Experience with sales methodologies is preferred.

• This role is not eligible for hiring in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC.

🏝️ Benefits

• Competitive compensation.

• Generous vacation policy.

• Extensive parental and wellness leave.

• Comprehensive healthcare coverage.

• 401(k) retirement savings plan.

• Paid sick leave.

• Paid personal time off.

• Paid parental leave.

• Potential to participate in Twilio’s equity plan.

• Opportunity to earn commissions.

• About 10% travel opportunities for in-person connections.

• Support for employee volunteer and donation initiatives.