Senior Pre-Sales & Post-Sales Customer Engineer, Enterprise

This is a fully remote position, open to applicants in California, +2 more states.

📋 Description

• Collaborate with Account Directors on pre-sales initiatives aimed at acquiring new customers, expanding product offerings, and enhancing operations across various business lines.

• Recognize customer challenges, develop and present customized demonstrations, and oversee technical assessments.

• Collect requirements, establish success metrics, offer installation support, and facilitate hands-on workshops.

• Oversee onboarding processes for key customers, including strategizing, implementation, integration, and training sessions.

• Create tailored implementation playbooks for customers and manage intricate deployments.

• Promote the utilization of underused features, products, and business lines.

• Identify barriers to adoption, devise solutions, and link technical efforts to quantifiable business results.

• Act as a point of escalation for complex technical issues.

• Develop playbooks, document repeatable solutions, mentor colleagues, and enhance team processes.

• Leverage AI tools to expedite content generation, identify account trends, and streamline workflows.

• Evaluate account health, risks, stakeholder dynamics, and priority challenges.

• Foster improvements in customer satisfaction, retention, expansion, and technical resolution for strategic accounts.

⛳️ Requirements

• 5 to 8 years of experience in a customer-facing technical position, including Sales Engineering, Solutions Engineering, Technical Account Management, Customer Engineering, implementation, professional services, or solutions architecture.

• Extensive hands-on expertise with HTML, CSS, JavaScript, and REST APIs.

• Capability to design and troubleshoot complex front-end implementations.

• Experience in managing strategic Enterprise accounts with executive-level stakeholders, competing priorities, and intricate technical or business requirements.

• Ability to resolve ambiguous issues involving multiple variables, constraints, and trade-offs.

• Experience linking technical execution to retention, growth, ROI, and value realization.

• Practical use of AI tools for account research, content generation, or workflow automation, seamlessly integrated into daily tasks.

• Experience in mentoring or coaching junior technical team members.

🏝️ Benefits

• Employer-subsidized health coverage in the United States.

• $0 premium health insurance options available.

• Competitive 401(k) matching program.

• Equity opportunities.

• Flexible time off policy.