Senior Performance & Optimisation Consultant

This is a fully remote position, open to applicants in Netherlands, +1 more country.

📋 Description

• Actively assist customers in enhancing their business performance, adoption, and value realization throughout their entire journey with U4F by Coda.

• Conduct proactive performance assessments and customer health evaluations during implementation, transition, and live service phases.

• Evaluate pre-launch readiness focusing on business processes, adoption, data, and productivity.

• Detect performance risks and identify improvement opportunities before they escalate into larger issues.

• Establish baselines and success metrics linked to adoption and value realization objectives.

• Analyze adoption and process data following the go-live phase.

• Suggest clear and actionable enhancements.

• Counsel customers on practical applications of AI to automate tasks and increase productivity.

• Collaborate with Customer Success, Consulting, Support, Managed Services, and Product teams to achieve measurable results.

• Create repeatable playbooks and templates.

• Monitor the effects of performance and optimization initiatives.

• Collaborate with a Support Specialist and Database Administrator as an advisory ally rather than merely a reactive support escalation resource.

⛳️ Requirements

• Over 8 years of experience in business consulting, operational excellence, customer success, performance optimization, or SaaS/ERP consulting.

• Strong expertise in SaaS regarding adoption, value realization, retention, and customer health.

• Proven history of enhancing customer business processes and outcomes.

• Practical experience in utilizing AI to automate tasks and drive measurable achievements.

• Strong stakeholder management capabilities, including influencing senior leaders and customer executives.

• Proficiency in Microsoft 365, encompassing Teams, Excel, PowerPoint, and Word.

• Experience with Power BI or similar tools for reporting and data visualization.

• Hands-on experience with AI productivity tools, such as Microsoft Copilot.

• Familiarity with ERP, HCM, FP&A, or related SaaS platforms.

• Understanding of the customer lifecycle with a focus on adoption, value realization, and long-term customer health.

• Expertise in business process optimization.

• Ability to identify opportunities for AI-enabled productivity improvements and automation.

• Proficient in data storytelling.

• Expertise in change management.

• Bachelor's degree or equivalent professional experience in Business, Technology, Finance, Analytics, or a related field.

• Relevant certifications in SaaS customer success, process improvement, or Lean Six Sigma are advantageous.

• May require security clearance for customer projects and access to sensitive customer information.

• Must be able to provide the necessary right-to-work documentation, personal identification, and work history information for background checks if requested.

🏝️ Benefits

• Flexible Leave Paid Time Off policy.

• Opportunities for remote work.

• Global Wellbeing Days.

• Career growth opportunities.

• Access to tools and guidance for professional development.

• Work alongside talented colleagues, role models, and mentors.

• Engage in sustainability initiatives, including Environmental, Social, and Governance strategies and the Act4Good program.

• Enjoy a safe and inclusive working environment.

• Access to Employee Resource Groups open to all.

• Commitment to equal opportunity.