Senior People Operations Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide guidance to leadership on compliance with federal, state, and local labor laws.

• Develop compliant HR workflows and assess and enhance documentation.

• Manage benefits administration, including annual open enrollment, data audits, vendor assessment, and process improvement.

• Counsel People Managers on intricate employer issues and ensure consistent application of policies.

• Create templates and guides while ensuring the quality of documentation.

• Lead and refine onboarding and offboarding processes.

• Oversee and manage HR technology platforms such as ADP, Employee Navigator, and BambooHR.

• Tailor HR platforms, implement modifications, suggest improvements, and guide staff on system use.

• Foster communication across individuals, teams, projects, A1M, and clients.

• Collaborate with teammates, team leads, and government stakeholders on matters related to people operations.

• Identify and mitigate risks and conflicts, manage upwards, and escalate issues when necessary.

• Assess deliverables and seek out learning opportunities.

• Propel HR initiatives alongside Delivery and Finance teams, focusing on staffing plans and budgeting for compensation and benefits.

• Mentor and coach people managers across various disciplines.

• Proactively provide policy guidance, compliance updates, and process modifications.

• Monitor compliance obligations for federal contractors and alert relevant regulatory changes.

• Assist with staffing decisions, employee transitions, and workforce planning in alignment with client and contract requirements.

• Represent People Operations in inquiries related to staffing and compliance from government clients.

⛳️ Requirements

• Over 8 years of progressive experience in People Operations or HR generalist roles.

• Extensive HR generalist experience, covering employee relations, benefits administration, employment compliance, HR systems, and the employee lifecycle.

• In-depth knowledge of federal and multi-state employment laws.

• Proven experience in interpreting requirements, evaluating risks, and formulating compliant policies and practices.

• Background in advising leadership and people managers on sensitive or complex employee issues.

• Experience in creating resources for managers, training programs, or initiatives that enhance organizational capabilities in people management.

• Capacity to independently manage HR operations, prioritize competing demands, foresee challenges, and resolve issues with minimal oversight.

• Experience in evaluating, developing, and refining HR policies, workflows, and systems.

• Practical experience in administering employee benefits, managing open enrollment, liaising with vendors, and ensuring data integrity.

• Proficiency in managing HR information systems like ADP, Employee Navigator, and BambooHR, including system configuration, process automation, reporting, and data management.

• Excellent written and verbal communication skills, with the ability to clearly explain complex or sensitive HR matters and navigate challenging conversations.

• Aptitude for building trusted relationships, collaborating across organizational functions, and supporting managers with varying levels of people-management experience.

• Experience in HR operations within a small or mid-sized organization.

• Must reside in the United States, including all 50 states, the District of Columbia, and US territories.

• Not permitted to live in New York state.

• Must have authorization to work in the United States for any employer without sponsorship.

• Flexibility to work across all time zones.

• Active engagement in virtual meetings, including being on camera.

• Willingness to travel to Chico, California once each quarter.

• Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent professional experience (preferred).

• Professional HR certification such as SHRM-CP, SHRM-SCP, PHR, or SPHR (preferred).

• Experience supporting a geographically distributed, remote-first workforce (preferred).

• Familiarity with a federal government contracting environment (preferred).

🏝️ Benefits

• Medical, dental, and vision insurance.

• Life insurance, short-term disability, and optional voluntary benefits.

• 401(k) retirement plan with employer matching.

• Four weeks of paid time off, seven company holidays, two personal days, and a day off for your birthday.

• Paid volunteer time.

• Wellness reimbursements.

• Budgets available for training, development, travel, and office supplies.

• Donations to a nonprofit organization of your choice upon hiring and several times throughout the year.

• Flexibility to manage non-work-related responsibilities during the day.