People Operations Specialist

This is a fully remote position, open to applicants in India.

📋 Description

• Facilitate onboarding and offboarding procedures, which encompass background checks, new-hire documentation, onboarding processes, and exit administration.

• Coordinate internal transitions such as promotions and transfers in collaboration with People Partners and IT departments.

• Ensure the accuracy of employee records and documentation throughout the entire employee lifecycle.

• Assist with employee payroll documentation and leave management.

• Organize pathways for employee support and escalate complex inquiries as needed.

• Address employee inquiries related to systems, benefits, and policies via Jira or shared inboxes.

• Maintain and enhance the People knowledge base.

• Track ticket resolution times and Service Level Agreement (SLA) performance.

• Guarantee the accuracy and integrity of employee data across various systems.

• Create and distribute HR documentation, such as promotion letters and contract amendments.

• Support compliance efforts within HR, including reporting, audit preparation, and access control measures.

• Assist with updates to the employee handbook and maintenance of People policies.

• Revise courses, reporting, and content within internal systems.

• Suggest process improvements and contribute to People Team initiatives aimed at enhancing efficiency, automation, and scalability.

⛳️ Requirements

• Relevant educational background or experience, including a degree or at least 2 years in People Operations, HR Administration, or a related discipline.

• Familiarity with employment laws and regulations, with knowledge of those applicable to Singapore and UAE being an advantage.

• Experience with HR systems; familiarity with BambooHR and Culture Amp is highly advantageous.

• Proficient in Microsoft Office Suite and possess strong general digital skills.

• Exceptional organizational abilities and meticulous attention to detail.

• Strong written and verbal communication skills in English.

• Capability to handle confidential information with discretion and professionalism.

• Proficient in managing competing priorities, meeting deadlines, and working efficiently in a fast-paced environment.

• Ability to support employees and stakeholders across different functions and locations.

🏝️ Benefits

• Equal opportunity employer.

• Fair, inclusive, and diverse work environment.

• Supportive and accessible colleagues and clients.

• Comprehensive support throughout the employee lifecycle and enablement from the People team.