People Operations Analyst

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Manage employee lifecycle processes, including onboarding, offboarding, job transitions, transfers, and leave events.

• Keep employee records and documentation updated in HR systems and conduct regular audits.

• Produce both routine and special People Operations reports.

• Act as the initial point of contact for inquiries from employees and managers via ServiceDesk or a similar ticket system.

• Address, resolve, triage, and escalate People Operations tickets as necessary.

• Oversee ticket queues during U.S. business hours and ensure service-level expectations are met.

• Offer operational and policy support primarily to U.S. employees and managers, while also assisting international teams as required.

• Collaborate with both U.S.-based and international teams to address cross-border support needs.

• Assist with benefits enrollment and respond to employee benefits inquiries.

• Ensure compliance of People Operations activities with labor laws, statutory requirements, and company policies.

• Manage the People Team's immigration inbox and coordinate requests from employees, managers, and attorneys.

• Support the processing of Form I-9, including document review, corrections, record maintenance, and audit preparation.

• Monitor and reverify Form I-9s and work authorization expiration dates.

• Oversee H-1B and other company-sponsored visa programs.

• Coordinate immigration case requirements with managers, employees, and external immigration attorneys.

• Maintain immigration records and trackers, reporting expirations and open cases to People Operations leadership.

• Handle sensitive immigration information and escalate complex or time-sensitive issues when necessary.

• Identify opportunities for process, service delivery, and system improvements.

• Develop and maintain standard operating procedures (SOPs), knowledge-base articles, and process documentation.

• Support enhancements to HR systems, process changes, and user acceptance testing.

⛳️ Requirements

• Bachelor's or master's degree in a related field, or four years of relevant work experience.

• A minimum of two to four years of experience in People Operations, HR Shared Services, or HR Support.

• Experience with a ticketing system, such as ServiceDesk, and responding to Tier 2 HR/People Operations inquiries.

• Proven track record of working with U.S.-based business teams; experience supporting international employees or global teams is preferred.

• Familiarity with U.S. employment practices and federal compliance standards relevant to People Operations, including knowledge of Form I-9 and employment eligibility verification requirements.

• Ability to research unfamiliar inquiries, identify gaps in information, utilize available resources, and determine appropriate solutions or escalation paths.

• Outstanding written and verbal communication skills in English; professional fluency in Spanish is a plus.

• Willingness to work hours that allow for significant overlap with U.S. business hours.

• Strong attention to detail with the ability to identify inconsistencies or data issues.

• Capacity to safeguard confidential information and manage sensitive employee data responsibly.

• Experience with Workday, including HRIS transactions, reporting, and audits.

• Advanced skills in Excel or Google Sheets.

• Experience collaborating with payroll and benefits vendors.

• Experience managing employment-based visa programs (e.g., H-1B), tracking case timelines, and cooperating with immigration attorneys.

• Practical experience with Form I-9 processing, reverification, corrections, electronic workflows, or audit support.

• Exposure to compliance-related issues, audits, data governance, or multi-state U.S. employee support.

• Strong working knowledge of People Operations processes and HR shared-services environments.

• Experience with ticket-based intake, triage, and resolution of Tier 2 requests, ensuring appropriate escalation of more complex matters.

• Ability to quickly learn and navigate HR systems; Workday experience is preferred.

• Proficiency in spreadsheets and data-validation techniques.

• Excellent customer-service orientation with clear, professional, and empathetic communication skills.

• Experience supporting U.S.-based employees and working with international employee populations or global teams.

• Ability to clearly explain policies and processes in an accessible manner.

• High attention to detail and capacity to spot data inconsistencies or process gaps.

• Sound judgment in managing sensitive employee matters and confidential information.

• Resourcefulness in researching answers and navigating routine and moderately complex issues independently.

• Demonstrated ownership and follow-through, including tracking open items, communicating progress, documenting work, and confirming resolutions.

• Ability to prioritize effectively in a fast-paced, high-volume support environment.

• Strong collaboration skills and comfort in working across time zones and functions.

• Proactive, adaptable, and comfortable operating in a dynamic People Operations environment.

• A quiet workspace and a reliable internet connection with a minimum download speed of 30 Mbps and upload speed of 10 Mbps.

🏝️ Benefits

• Comprehensive health and wellness benefits.

• Competitive salary with performance-based incentives.

• Opportunities for professional development and growth.

• Flexible work arrangements.

• Supportive and inclusive company culture.