Associate Director, People Operations

This is a fully remote position, open to applicants in Singapore.

📋 Description

• Lead the regional People Operations team, establishing priorities, objectives, and accountabilities.

• Ensure consistent execution of People Operations services across countries in the APAC region.

• Enhance team capability, engagement, and succession planning.

• Manage employee relations issues, including investigations, disciplinary actions, grievances, and performance challenges.

• Collaborate with Legal and specialized HR functions on complex or high-risk cases.

• Ensure adherence to local employment laws, policies, and regulatory standards.

• Support works councils, employee representative bodies, and applicable consultation obligations.

• Monitor compliance risks and implement strategies for mitigation.

• Oversee onboarding processes, employment changes, probation management, and offboarding.

• Assist with organizational changes, restructures, and workforce transitions.

• Drive operational excellence within Tier 1 and Tier 2 People Operations activities.

• Monitor service performance, employee feedback, and operational metrics.

• Implement global People Operations initiatives, standards, and process modifications.

• Support automation, self-service, and digital solutions.

• Promote process standardization across countries while accommodating local needs.

• Partner with HR Business Partners and business leaders on operational HR issues.

• Generate reports and insights related to employee relations, service demand, compliance, and operational performance.

• Identify emerging risks and propose corrective measures.

• Assist with operational due diligence and integration processes for acquisitions.

⛳️ Requirements

• Degree in Human Resources, Business, or a related field, or equivalent experience.

• Professional HR qualification (e.g., CIPD, SHRM, HRCI, or equivalent) is preferred.

• Extensive leadership experience in multi-country or regional People Operations is essential.

• Significant experience in HR Operations, HR Generalist roles, or Employee Relations across various countries.

• Proven experience in leading HR or People Operations teams.

• Strong understanding of employment law and HR compliance standards.

• Experience in supporting organizational change and operational transformation.

• Background in complex, matrixed, and global organizations.

• Capability in leadership and team development.

• Expertise in employee relations and sound operational judgment.

• Commitment to operational excellence and process improvement.

• Strong stakeholder and risk management abilities.

• Proficiency in data-driven decision-making and a focus on customer service.

• Strong skills in change management.

• Candidates must have legal authorization to work in the country of employment without employer sponsorship.

🏝️ Benefits

• Employees feel valued for their contributions.

• Input and ideas are encouraged and supported.

• Equal opportunity employer.

• Reasonable accommodations available for applicants with disabilities.

• AI opt-out option during the application process.