Senior People Operations Partner

This is a fully remote position, open to applicants in Utah.

📋 Description

• Take ownership of onboarding, employee changes, promotions, transfers, leaves, and offboarding processes.

• Collaborate with HR Business Partners, Payroll, Talent Acquisition, Finance, IT, and Legal to address escalations and provide accurate, timely service.

• Ensure consistent global processes while accommodating local requirements across the US, Australia, Canada, and Poland.

• Act as a functional expert in UKG Ready, encompassing workflows, reporting, configuration support, data quality, and adoption.

• Discover opportunities to reduce manual touchpoints, streamline approvals, and enhance employee and manager self-service.

• Leverage AI tools to automate repetitive People Operations tasks, including case triage, document and data processing, employee inquiries, and reporting.

• Assess, pilot, and implement AI-enabled workflows and assistants, ensuring appropriate privacy, security, and human-review controls are in place.

• Convert business requirements into scalable system solutions and assist in testing, implementation, documentation, and change management.

• Develop and document standard operating procedures, ownership models, service standards, and knowledge resources.

• Examine recurring issues, identify root causes, and apply sustainable process enhancements.

• Streamline People processes into clear guidance and intuitive employee experiences.

• Perform audits and reconciliations; uphold accurate employee records and confidentiality controls.

• Assist with internal and external audits, compliance reviews, and reporting.

• Monitor operational metrics, including completion time, data accuracy, self-service adoption, and employee experience.

• Lead cross-functional People Operations projects from inception to launch, managing milestones, risks, and stakeholder alignment.

• Persuade partners through effective communication and practical recommendations.

• Serve as a subject matter expert and mentor to colleagues.

⛳️ Requirements

• Proven senior individual contributor experience in People Operations.

• In-depth knowledge of HR technology and operational processes.

• Functional expertise in UKG Ready, including workflows, reporting, configuration support, data quality, and adoption.

• Experience in identifying and eliminating manual processes while enhancing employee and manager self-service.

• Proficient in utilizing AI tools for automating case triage, document and data processing, employee inquiries, and reporting.

• Experience in evaluating, piloting, and implementing AI-enabled workflows and assistants.

• Understanding of data privacy, security, and human-review controls.

• Capability to translate business needs into scalable system solutions.

• Familiarity with testing, implementation, documentation, and change management processes.

• Experience in designing and documenting standard operating procedures, ownership models, service standards, and knowledge resources.

• Background in conducting audits and reconciliations while maintaining accurate employee records.

• Knowledge of confidentiality controls, compliance reviews, and reporting standards.

• Experience in tracking operational metrics such as completion time, data accuracy, self-service adoption, and employee experience.

• Experience leading cross-functional People Operations projects from discovery to launch.

• Strong skills in cross-functional partnership and stakeholder alignment.

• Ability to communicate clearly and provide practical recommendations.

• Capacity to act as a subject matter expert and mentor for colleagues without having direct people-management responsibilities.

🏝️ Benefits

• Four additional "YOU" days off each year.

• Company-sponsored volunteering days.

• Generous parental leave policies.

• Work from Overseas Policy — ability to work from approved cities while employed.

• Discounted Private Health Insurance plans.

• Nearmap subscription.

• Remote working arrangements.