People Operations Coordinator

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Provide comprehensive support throughout the employee lifecycle from hiring to exit for designated business functions.

• Draft offer letters, coordinate background investigations and I-9/right-to-work verifications, and oversee onboarding and offboarding processes.

• Maintain employee records and data in HiBob and ADP.

• Process new hires, changes, promotions, transfers, terminations, and organizational adjustments.

• Act as the initial point of contact for employee and manager inquiries via people@ and HappyFox.

• Address routine HR requests and escalate complex or sensitive matters as necessary.

• Assist with benefits and mobility cases.

• Collaborate with People Business Partners on employee relations matters, documentation, investigations, PIPs, and termination documentation.

• Manage promotions and support compensation review cycles.

• Oversee engagement surveys and compile data for leadership reviews and talent calibration.

• Generate reports, conduct headcount reconciliations, audits, country-specific filings, ensure I-9 compliance, manage record retention, and policy acknowledgments.

• Handle vendor invoices.

• Develop and sustain standard operating procedures (SOPs) and enhance HRIS and workflow processes.

• Serve as the local expert on employment practices, compliance, language, time zone coverage, filings, and vendor relationships.

• Provide broader coverage for the People team during peak times and in the absence of team members.

⛳️ Requirements

• 2-4 years of experience in HR operations, shared services, or HR administration.

• Practical experience with HRIS systems.

• Familiarity with case management tools such as JIRA, HappyFox, or ServiceNow.

• Excellent attention to detail.

• Ability to handle confidential information discreetly.

• Strong written communication skills.

• Comfort in supporting business leaders and managers.

• Capacity to work across different time zones and cultures.

• Preferred exposure to global employment practices and multi-country HR administration.

• Preferred experience in a high-growth or sales-driven organization.

• Preferred background in process documentation, reporting, or workflow automation.

🏝️ Benefits

• Inclusive and supportive workplace.

• Equal Opportunity Employer.

• AI-assisted hiring process with the option to opt out without affecting consideration.

• Career advancement opportunities toward People Business Partner or People Operations leadership roles.