People Technology Analyst

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Manage the Workday and People Technology support queue, collaborating with analysts across different time zones to ensure coverage.

• Investigate and address technical tickets related to Workday backend configuration and setup.

• Determine root causes and implement long-term solutions.

• Make decisions regarding system design and technical solutions based on factors such as scalability and maintainability.

• Analyze ticket trends and develop strategies to decrease volume.

• Configure and update Workday in accordance with governance and review processes.

• Evaluate downstream impacts prior to changes being implemented.

• Define scenarios, conduct testing, and validate configuration changes, releases, and system enhancements.

• Perform data audits to identify any data integrity issues.

• Create and maintain documentation, process guides, and content for the knowledge base.

• Collaborate with People Operations and Functional Specialists.

• Generate and maintain standard reports while assisting with complex analyses.

• Adhere to data privacy, security, and compliance standards when handling employee data and access.

• Appropriately escalate risks and decisions.

⛳️ Requirements

• Generally, 2-4 years of hands-on experience in People Technology, HR systems, or a closely related field, with a focus on backend configuration.

• Direct experience in two or more Workday areas, such as HCM, EIB processing, Security, Reporting/Calculated Fields, Advanced Compensation, Absence, Time Tracking, Help, Payroll, Benefits, Integrations, Recruiting, or Performance.

• Proficient knowledge of Workday configuration tools, including business process definitions, condition rules, calculated fields, domain policies, and related tasks.

• Strong troubleshooting abilities.

• Good judgement in making design decisions with incomplete information and the ability to articulate reasoning.

• Comprehensive understanding of HR processes and how Workday facilitates them.

• Experience in executing and testing changes within a governed environment.

• High attention to detail and a structured approach to problem-solving.

• Proficient in using Excel or Google Sheets, including formulas, validation, and basic analysis.

• Ability to communicate clearly with both technical and non-technical stakeholders.

• A mindset focused on continuous improvement aimed at minimizing manual effort and recurring issues.

• Bachelor's degree in Information Systems, a related field, or equivalent practical experience in system configuration.

• Proficiency in English is required; knowledge of additional languages is an advantage.

🏝️ Benefits

• Long Service Benefits (anniversary bonus).

• Mental health support.

• HMO medical coverage.

• Generous leave benefits.

• Life insurance for you and your family.

• Annual learning & development budget.

• Access to the 360 Learning platform.

• Supportive environment that prioritizes work-life balance and personal time.

• Collaborative opportunities within a diverse global community.