People Operations Manager

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Develop and implement the people-operations framework for Greenpark's expanding global in-house talent partnership.

• Oversee the employment and engagement framework for in-house talent across various international markets.

• Align country-specific requirements with People & Culture, EOR partners, and specialist advisors.

• Highlight employment considerations such as employment versus contractor models, EOR requirements, fixed-term restrictions, probation, notice periods, visas, and work permits.

• Manage relationships with Playroll and other EOR partners concerning employment setup, contracts, changes, and ongoing employee matters.

• Collaborate with Talent Acquisition and Client Services to confirm roles, locations, budgets, working models, employment types, and contract durations.

• Clarify the Greenpark/client in-house employment model to candidates and set appropriate expectations.

• Connect in-house talent with discipline leads across Creative, Content, Social, and Search for capability assessment, guidance, coaching, and development.

• Take ownership of and enhance onboarding processes across Greenpark, EOR, and client-side requirements.

• Establish a performance-management framework that integrates client-side feedback, discipline input, and Greenpark people responsibilities.

• Serve as the primary People Operations liaison for issues related to performance, conduct, attendance, and wellbeing.

• Monitor contract dates, probation periods, fixed-term end dates, and other milestones, coordinating renewals, extensions, and employment changes.

• Act as the central People Operations contact among client-side managers, Client Services, Talent Acquisition, People & Culture, Finance, and EOR partners.

• Implement scalable processes, templates, and guidance, while providing visibility of people risks and upcoming renewals to the Chief People Officer and Client Services leads.

⛳️ Requirements

• Proven experience in People/HR Operations, preferably in an international or multi-country setting.

• Familiarity with direct employment, EOR arrangements, fixed-term contracts, and independent contractors.

• Experience working with EOR providers is highly beneficial.

• Strong understanding of international employment considerations.

• Ability to discern when specialist legal advice is necessary.

• Experience in supporting performance management and employee relations matters.

• Strong stakeholder management skills and confidence in engaging with senior internal and client stakeholders.

• Excellent operational and project management capabilities, managing multiple hires, countries, deadlines, and stakeholders concurrently.

• Commercial awareness of how employment decisions relate to client scope, budgets, and delivery.

• Exceptional written and verbal communication skills.

• High attention to detail.

• Confidence in working across diverse cultures, markets, and time zones.

• Proactive and practical mindset with comfort in handling situations outside standard processes.

• Collaborative and empathetic approach.

• Alignment with Greenpark’s values: ‘We Strive’, ‘Acting Together’, ‘With Kindness’.

🏝️ Benefits

• 25 days of paid holidays per year, plus South African public holidays and your birthday off.

• Christmas Closure providing additional days off beyond your holiday allowance.

• A monthly entertainment subscription covered by the company (e.g., Amazon Prime, Netflix, Spotify, etc.).

• Access to VDU Eye Tests and the Employee Assistance Programme (EAP).

• Wellness and peer recognition initiatives, including On The Spot Awards and Value Champion Awards.

• Access to LinkedIn Learning.

• Referral Bonus Scheme.

• Social Events, including Spring, Summer, Halloween, and Christmas parties, along with other ad-hoc events.

• Work From Abroad (WFA) policy allowing you to work from abroad for up to 4 weeks each year.

• Annual Calm subscription.