People Partner

This is a fully remote position, open to applicants in California, +1 more state.

📋 Description

• Act as the dedicated People Partner for the CIO and the leadership team.

• Provide guidance to the CIO and senior leaders on organizational effectiveness, leadership, and talent strategy.

• Establish organizational structures, functional ownership, role architecture, and operating models across IT, Business Systems, Program Management, and Customer Operations.

• Convert business priorities into a people strategy that supports new capabilities, emerging technologies, and evolving workforce needs.

• Mentor leaders and managers on performance management, career development, talent planning, and succession strategies.

• Oversee workforce and capacity planning for both salaried and hourly populations across various resourcing models.

• Facilitate organizational change and enhance collaboration among teams.

• Collaborate with EMEA and APAC People Partners on global functional priorities and regional support initiatives.

• Work together with People Centers of Excellence, utilizing people data, business insights, and employee feedback to inform decisions and implement improvements.

⛳️ Requirements

• A minimum of 8 years of HR or People experience, with at least five years in a People Partner or HR Business Partner role.

• Proven experience advising leaders at the VP or C-suite level.

• Capability to support technical and operational teams, including IT, Business Systems, Engineering, Program Management, Customer Operations, and hourly employee groups.

• Experience in supporting globally distributed organizations through collaboration with regional People Partners.

• Significant experience in organizational design, workforce planning, leadership coaching, talent strategy, and change management.

• Ability to build trust, influence senior leaders, and translate business strategy and people insights into actionable organizational decisions.

• Experience in a high-growth SaaS or technology company is a plus.

• Familiarity with supporting a CIO organization or aligning technical, operational, and customer experience functions is an added advantage.

• Exposure to AI-related transformation initiatives is a plus.

• Knowledge of Technical Support, Trust & Safety, contingent workforce, BPO, or continuous coverage operating models is an advantage.

🏝️ Benefits

• Equity

• Health coverage

• Dental coverage

• Vision coverage

• Retirement benefits with company contributions

• Parental leave

• Reproductive or family planning support

• Mental health and wellness benefits

• Paid time off

• Paid sick leave

• Holidays and other legally required leave benefits

• Employer-provided paid flexible PTO for exempt employees

• Flexible paid sick leave

• Company recharge days

• Cell phone reimbursements

• Home internet reimbursements

• Lifestyle spending accounts

• Annual bonus plan for eligible non-sales roles

• Reasonable accommodations for applicants and employees with disabilities

• In-person onboarding