Senior People Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee HR operations initiatives from inception to completion by defining scope, responsibilities, milestones, risks, and success criteria.

• Act as the primary functional leader for essential People technology platforms, including HRIS, ATS, LMS, and performance management tools.

• Configure platforms, handle upgrades, and assess features.

• Lead technology implementations, platform transitions, and module deployments in collaboration with IT, HRIS, and vendor teams.

• Conduct research and benchmark HR technology trends while maintaining a People technology roadmap.

• Utilize AI and emerging tools to enhance workflows in People Operations.

• Develop and uphold data governance standards across HR systems.

• Design and execute a tiered HR support model that includes ownership, escalation pathways, and service levels.

• Map current and future-state workflows across People, Payroll, Finance, and IT to minimize manual tasks and optimize automation.

• Create and manage a Standard Operating Procedures (SOP) and documentation library.

• Ensure compliance with I-9/E-Verify, records retention, and system access auditing.

• Keep abreast of developments in employment law and data privacy, translating changes into compliant configurations and workflows.

• Oversee Employer of Record (EOR) providers and manage software vendor relationships, including escalation and accountability discussions.

• Promote alignment among managers, HR leadership, and various stakeholders.

⛳️ Requirements

• Experience leading People Operations programs in a rapidly growing technology environment, adept at navigating ambiguity and establishing structure in previously undefined areas.

• Held the role of functional owner or administrator for HR platforms such as HRIS, ATS, or LMS, with responsibilities for configuration, rollouts, and cross-functional collaboration with IT and vendors.

• Developed or contributed to a People technology roadmap, including tool evaluation, benchmarking alternatives, and presenting investment proposals to leadership.

• Documented and reengineered people processes throughout the employee lifecycle, demonstrating a consistent ability to reduce manual steps and enhance experiences for both employees and operators.

• Influenced cross-functional collaborators in Payroll, Finance, IT, or Legal to embrace new workflows or operational methods, even without direct authority over those teams.

• Utilized structured project management methodologies for initiatives involving multiple stakeholders: created clear plans, tracked dependencies, communicated risks proactively, and provided executive-ready status updates.

• Established or reinforced data governance standards in HR systems, conducting data quality audits, approving mass changes, and implementing corrective actions in collaboration with multiple teams.

• Managed compliance programs, including I-9/E-Verify, records retention, or data privacy regulations with a proactive stance.

• Effectively communicated across all organizational levels, from frontline employees to leadership, adjusting messages without compromising content.

• Bonus: Familiarity with Paylocity, Lattice, or ChartHop, or a proven history of transitioning between significant HR platforms.

• Bonus: Understanding of employer-of-record models and the operational complexities associated with a distributed, global workforce.

• Bonus: Experience in developing or enhancing a tiered HR service model.

• Bonus: Demonstrated use of AI tools to innovate team workflows.

🏝️ Benefits

• Comprehensive Medical, Vision, and Dental Care.

• Mental Wellness Benefit.

• Generous Vacation Policy & Additional Company Holidays.

• Enhanced Parental Leave.

• Volunteer Time Off.

• Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break.