Senior People Operations Generalist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Continuously enhance People Operations processes including onboarding, offboarding, management of worker data, promotions, transfers, and leave of absence handling.

• Provide guidance to managers and employees regarding company policies, procedures, and compliance necessities.

• Ensure the integrity of HRIS data through routine audits and corrective measures.

• Address HRIS and People & Culture systems challenges, data inconsistencies, integration issues, and access problems in collaboration with IT or vendors.

• Assist with system upgrades and new module implementations via user acceptance testing and documentation.

• Educate People & Culture team members and managers on the correct usage of systems.

• Create complex people analytics reports and workflows for leadership and compliance objectives.

• Lead or assist in cross-functional projects, including performance and compensation cycles, system implementations, and policy revisions.

• Draft and revise standard operating procedures, policies, and internal People Operations resources.

• Collaborate with legal and compliance teams to ensure adherence to employment laws.

• Escalate and resolve complex employee relations inquiries in partnership with People & Culture Business Partners.

• Oversee due diligence for remote work abroad and support immigration cases and international relocations by coordinating with legal partners and tracking case progress.

• Mentor junior members of the People Operations team.

• Uphold confidentiality and demonstrate sound judgment in handling sensitive employee information.

⛳️ Requirements

• A minimum of 5 years of experience in HR/People Operations, HRIS administration, or related generalist roles.

• In-depth knowledge of Canadian employment law and HR compliance standards.

• Practical experience with HRIS platforms such as Rippling, Workday, BambooHR, ADP, or equivalent.

• Capability to manage multiple projects simultaneously while maintaining a strong attention to detail.

• Exceptional written and verbal communication abilities.

• Strong analytical skills with comfort in working with data, spreadsheets, and reporting tools.

• A mindset focused on process improvement.

• High level of discretion and professionalism in managing confidential information.

• Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent practical experience.

• Legally permitted to work in Canada at the time of hire and does not require employer sponsorship for a work visa, present or future.

• Candidates must successfully complete a background check.

• Experience in benefits administration, leave management, and/or compensation processes is advantageous.

• CPHR, PHR, SHRM-CP, or similar HR certification is preferred, though not mandatory.

• Experience in a high-growth or scaling company setting is beneficial.

• Global company people operations experience is a plus.

• Familiarity with payroll processes and systems integration is an advantage.

• Experience in developing or enhancing employee self-service resources is welcome.

• Experience in managing global mobility and immigration programs is an advantage.

🏝️ Benefits

• Whole-body scans included as part of employee benefits.

• Opportunities for growth and advancement.

• Weekly team meetings to connect, share experiences, and socialize.

• Flexible vacation policy.

• Comprehensive health, dental, and vision coverage, including mental health benefits.

• Eligible Canadian employees can access RRSP and TFSA retirement savings plans with immediate optional enrollment.

• We are an equal-opportunity employer.