People Systems Manager

This is a fully remote position, open to applicants in New York.

📋 Description

• Act as the primary technical liaison for People Operations regarding People Systems, focusing on integrations, data structure modifications, permission management, and system escalations.

• Maintain a high level of technical proficiency in Oracle HCM, Deel, and the overall People Systems architecture.

• Collaborate on designing, prioritizing, launching, and conducting user acceptance testing for workflow improvements and automation initiatives.

• Evaluate the downstream effects of system modifications across People, Finance, and IT, including validation in lower environments.

• Oversee People Systems process enhancement projects from conception to implementation, covering scope, stakeholders, milestones, change management, and post-launch evaluations.

• Partner with the Corporate Oracle HCM team to ensure configuration, enhancements, and alignment of the roadmap.

• Address system and tooling challenges and direct them to the appropriate owner.

• Manage vendor relationships within the People-specific systems portfolio.

• Lead RFP processes, establish requirements, assess vendors and demos, and recommend solutions to leadership.

• Provide rationale for vendor selection and context regarding requirements to Procurement.

• Assist in the implementation, testing, and configuration of AI/chatbot and ticketing solutions, including knowledge base and data setup.

• Monitor the AI bot post-launch and direct issues to the suitable owner.

• Collaborate with the AI team to evaluate AI tools and use cases relevant to People Operations.

• Document modifications to systems, vendor decisions, and troubleshooting guides.

• Relay system and process changes to non-technical audiences within People Operations.

• Enhance People Operations workflows and processes to boost efficiency and improve employee experiences.

• Evaluate People Systems and processes for scalability as the organization expands, adds entities, or integrates acquisitions.

⛳️ Requirements

• A minimum of 5 years of experience in HRIS/People Systems roles.

• Proven experience in managing vendor relationships and/or leading RFP processes.

• Strong understanding of Oracle HCM or a similar HCM platform, including its architecture, permission settings, and integration points.

• Experience in managing change effectively.

• Experience collaborating with IT/engineering teams on system integration and workflow or automation enhancement projects.

• Ability to operate effectively with minimal precedent and without a fixed playbook for every scenario.

• Practical experience utilizing AI tools such as Claude, ChatGPT, or similar in real workflows, resulting in measurable outcomes.

• Bachelor’s degree with 5+ years of relevant experience, or equivalent work experience (preferred).

• Familiarity with vendor systems such as Qualtrics, Jira Service Management, and Okta (preferred).

• Experience in a matrixed organization with shared systems ownership across HR, Corporate, and IT (preferred).

• Exposure to global/multi-entity HR data structures, Employer of Record (EOR), or international payroll (preferred).

• Previous experience in triaging vendor or platform issues (preferred).

🏝️ Benefits

• Compensation for full-time employment includes a base salary and bonus.

• Benefits information can be found at https://benefitsatfanatics.com/.

• Opportunity for in-person onboarding and cultural immersion through Launching into Better: LIVE for full-time, non-seasonal hires.

• Cultural immersion and networking program available in New York City.

• Designated remote workplace.